Assistant Manager, Account Resolution - Toronto, Canada - PC Financial

PC Financial
PC Financial
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.


Location:

500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products.

We're a different kind of bank with a different type of team—we're collaborative and supportive and have the freedom and responsibility to thrive.

Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.


Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day.

As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.


Why This Role is Important:

What You'll Do:

  • Maintain the relationship with our insolvency and credit counselling business partner.
  • Lead the collection department operational expenses and correspondence from our customers, call centre, and post charge off collection agencies.
  • Day to day management and QA of specialty collections (bankruptcy, credit counselling, etc) and administration (internal specialty queues and external pre and post chargeoff collection/recovery agencies).
  • Provide documentary support regarding Credit Risk policies, SOPS (standard operating procedures), controls, and invoicing. Key stakeholder(s) include: Collection Operations, High Risk Account Management (Specialty Collections), Customer Service Operations, and external agencies, etc.
  • Subject matter expert for specialty collections, credit bureau status reporting codes, specialty collections policy, and compliance for Credit Risk.
  • Educate partners and ensure adherence with policy/SOP governance regarding specialty queues/workflows.
  • Drive initiatives designed to improve operational efficiencies using new or existing tools e.g. TSYS.
  • Responsible for providing direction for account escalations, settlement requests, other debt proposals, within the authority matrix, and when referred by agency.
  • Perform ongoing invoicing and payment reconciliation and update expense tracking/forecasting for collections General Ledger (GL).

What You'll Need:

  • Minimum of 2 years collections and callcentre related experience, preferably in a Team Leader or Supervisory role
  • Minimum High School Diploma, Community college or university training is an asset
  • Proficient in MS Office, BI Query, Techcom, DRS, TSYS, etc
  • Excellent communication skills, both oral and written
  • Analytic, detail and processoriented thinking skills

Number of Openings:

  • PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our _
- organization. Accommodation_
- is available upon request for applicants and colleagues with disabilities._

In addition, we believe that compliance with laws is about doing the right thing.

Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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