IT Field Technician - Markham, Canada - Real Fruit Bubble Tea Inc.

Real Fruit Bubble Tea Inc.

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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Are you passionate about bubble tea businesses?_
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Are you someone who always thrives to grow and accomplish more?_
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If yes, join us today_
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If not now, when?_
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If not me, who?_

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002.

We have 93 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us
There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey

Position Description
Reporting to the I.T. Manager and above, the
I.T.

Field Technician is responsible for coordinating and troubleshooting POS, Internet Connection and installations, Debit and Credit Machines and all related technological areas of the organization.

They are also responsible for assisting the I.T. Manager with any projects that the company or the department pursues.

Duties and Responsibilities

Manage technology services that meet operational necessities in all aspects of Real Fruit Bubble Tea Inc.
Serve as the I.T. liaison with RFBT Administrative and Operational team to understand and address I.T. concerns.
Collaborate with other departments to coordinate I.T. integration with any relevant projects such as product launch, making sure the POS is ready, implementing information systems, etc.
Coordinate with the store and regional managers to ensure alignment of I.T. services with the business needs and adherence to established project management principles and best management practices.
Provides technical support on a variety of different I.T.related issues, such as troubleshooting POS malfunctions, network connection, debit machines, and more.
Participate in the development, implementation, and maintenance of policies, objectives of I.T. planning.
Participate in the documentation and implementation of policies and standard operating procedures consistent with the company.
Participate in development of I.T. Service offerings, Service Level Agreements, and Operating Level Agreements consistent with the needs of the company.
Participate as a member of the I.T. team in planning, problem resolution, and reviewing department performance.
Keep uptodate with the latest relevant knowledge of information technology systems and techniques.
Will be required to travel to store locations.
Perform work in store as a cashier/barista as required.
Other jobrelated duties as assigned.

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Attitude: proven entrepreneur spirit of working "on-floor" spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers.
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Results-Oriented: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals.
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Communication: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications.
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Teamwork/Collaboration: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals.
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Initiative: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals.
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Personal Adaptability: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business.

Knowledge of current trends and developments in information technology
Knowledge of POS systems, preferably in the food industry sector
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Strong communication skills, both written and verbal
Skill in organizing resources and establishing priorities
Ability to develop requests for and evaluate proposals in reference to leadingedge information services technology
Ability to provide strategic guidance and instructions to all levels of employees in the assessment and maintenance of new/existing I.T. systems
Ability to foster a cooperative work environment
Will require travel to different store locations to assess any issues that storelevel employees experience
May have to work on the weekend in the event that any I.T. issues come up

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Will be required to work in the store as a Cashier/Barista part-time

Must have a valid Driver's Licence

COMPENSATION STRUCTURE:

FIRST 3

MONTHS:
$25/HOUR, AFTER 3 MONTHS $55K SALARY

Job Types:
Full-time, Permanent

Salary:
From $40,000.00 per year

Benefits: