User Support Technician - Terrebonne, Canada - Tecksoft

Tecksoft
Tecksoft
Verified Company
Terrebonne, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Education:
Secondary (high) school graduation certificate

  • Experience: Experience an asset

Tasks:


  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service

Supervision:


  • No supervision responsibility

Computer and technology knowledge:


  • Android
  • MAC
  • Internet
  • Word processing software
  • MS Windows
  • SharePoint

Security and safety:


  • Criminal record check

Work conditions and physical capabilities:


  • Fastpaced environment

Personal suitability:


  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Honesty

Screening questions:


  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • What is your current level of study?

Other benefits:


  • Free parking available

Support for persons with disabilities:


  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 35 hours per week
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