Bilingual Customer Service Agent - Mississauga, Canada - EcoLab

EcoLab

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join Ecolab Canada's call center and become part of a dynamic team that loves their work and enjoys each other.

As a respected
Bilingual Customer Service Agent (part time), use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products.

As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What's in it For You:

Enjoy a remote, part time work schedule
Be recognized for meeting goals and sharpen your professional business acumen
Work for a stable, growing, global Fortune 500 company
Comprehensive benefits package starting day 1 of employment

What You Will Do:

Process Ecolab inbound customer orders, service requests and inquiries (up to 25 inbound calls per shift)
Manage Order Processing inbox in a timely and accurate manner
Handle all calls in a prompt and courteous manner to maintain excellent customer relations
Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
Ensure a positive experience as you ask questions and listen empathetically
Utilize solid problem solving and interpersonal skills
Represent the Ecolab purpose to make the world cleaner, safer and healthier

Work week and shift:
Weekly schedule will typically be 20 hours/week, Monday to Friday, from 5pm to 10pm ET

Minimum Qualifications:

High school diploma or equivalent
Bilingual, English/French

years of customer service experience

Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
No immigration sponsorship available for this position

Preferred Qualifications:

Postsecondary degree or diploma completed or in process
Previous customer service experience in a call centre environment is a definite asset
Good computer skills and accurate keyboarding skills
Experience using Customer Service software, such as SAP, CRM
Team player and strong customer service focus
Ability to interact professionally with others and work independently in a fastpaced environment
Strong problem solving and interpersonal skills
Excellent verbal and written communication skills
Highly dependable team player
Ability to prioritize workload and complete responsibilities on time

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Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment.

Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance.

In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.