Program Manager - Ottawa, Canada - Family Services Ottawa

Family Services Ottawa

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

FSO has a temporary opening for a part-time Program Manager, Performance and Quality Improvement (PQI)

Expected Start Date:
As soon as possible

Expected Duration: 60 weeks

About FSO
Family Services Ottawa (FSO) is an accredited non-profit registered charity serving the Ottawa community for more than 100 years. At Family Services Ottawa, we provide services and programs that help make lasting improvements in people's lives. Everything we do at Family Services Ottawa is focused on helping our clients.

Whether it is coping with stress and anxiety, adjusting to a divorce or separation or support with the challenges of parenting or other family relationships we have programs that can help.

By helping the individuals who live in it, we help our community. There is nothing more satisfying than that

About the Role

Reporting to the Executive Director, the Program Manager - PQI will lead Family Services Ottawa (the Organization) and the assigned project staff in the development and implementation of a program evaluation framework, and systems and processes designed to enhance data collection, data integrity and to improve systems that measure organizational effectiveness and contribute to the accreditation process.

The Program Manager will lead and manage staff and external contractors assigned to related projects and work with other program leaders to ensure PQI process including related reports are implemented.

Major responsibilities include:

Program Planning and Management:

Plan and developing PQI project workplans to achieve the goals for specific project areas; work cooperatively with leaders and stakeholders to manage project priorities and related work assignments
Provide guidance and managerial oversight and support to project staff ensure deliverables are meeting targets, resolve issues/problems and complaints, escalating to Executive Director where appropriate
Provide assistance to the Executive Director and Director of Operations as needed, including preparation of reports and related correspondence and coordination of meetings

Quality Improvement and Data Management:

Lead the development and implementation of quality improvement processes and reports for the organization; attend project committee meetings as required
Lead the development of a program evaluation framework with external consultant support
Manage client satisfaction and outcome measurement processes that support program and organization metrics across identified programs
Support maintenance of privacy legislation standards across the agency, including implementation of best practices, including records management processes
Compile and analyze statistical data for monthly, quarterly and annual reports as required
Develop and implement client complaint report structure and process documentation
Training service providers and staff on the use of data collection systems and methods
Support the accreditation process for the organization

Qualifications and Experience

A Master's degree in a relevant discipline
Significant experience with data collection, data management and data reporting
Demonstrated project management experience
Demonstrated experience in program evaluation
Experience in managing and leading staff preferably in a unionized environment
Experience in the health and social services sector preferably in the mental health field

Skills and Abilities

Excellent verbal and written communications skills in English; French is highly desirable
Strong analytical skills with significant experience in data collection, data management, data analysis and reporting
Proficiency with MS Office 36
A systems thinker; demonstrating sound judgement and discretion
Strong administrative and organizational skills and the capacity to work under pressure with excellent attention to detail
Demonstrated understanding of funding agreements and grant writing and administration
Ability to deal with multiple demands and priorities
Work cooperatively in a team and in partnerships with other agencies
Ability to build sound relationships both internally and externally

The rate of pay for this full-time position is $ 31.86 to $36.63 per hour depending on an individual's relevant experience.