Deployment Technician - Calgary, Canada - Compugen Inc

Compugen Inc

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

About Compugen

Compugen is one of Canada's largest privatelyowned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customerfocused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.

Job Purpose

Responsibilities

Deliver an exceptional customer experience while maintaining contractual service levels
Function as a site leader on project assignments, as required
Utilize your experience and knowledge for customer documentation development
Perform hardware warranty and nonwarranty repairs of desktops, and notebooks
Execute complex moves, adds and changes of computer equipment
Complete complex hardware and/or software upgrades to existing equipment
Perform network connections for desktops, and printers.
Support and service customers with POS, Servers, Switches, Routers, and Wi-Fi
Maintain major vendor certifications once obtained (HP, Dell, Lenovo, Lexmark, Xerox, etc.) as well as Comptia A+ certification
After hours support, as required
Other duties as required.

Qualifications

Must have a valid driver's license, vehicle, and insurance
Must be able to pass Security Clearance check
12 years of related experience, and education in a relevant program of study from an accredited institution
High School Diploma is required
Comptia A+ Certification is an asset
Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.) is an asset
Experience with POS, Servers, Switches, Routers and Wi-Fi is an asset
Hands on experience with current Operating Systems
Experience determining and resolving problems with laser printers (major vendors), is preferred
Experience in diagnosing, documenting and troubleshooting issues spanning multiple technologies, is preferred
Strong time management skills with proven sense of urgency to complete tasks, and assignments
Good English written, and verbal communication skills
High level of integrity required
Ability to take direction, and follow practices and procedures, consistently and accurately
Ability to work independently as well as in a team environment
Bilingualism is an asset

Working Conditions

Standard work hours are Monday to Friday, 9:00am to 5:00pm
Entitled to a 30minute unpaid lunch break
Availability to work evenings, weekends, and out of town
Must be able to lift a minimum of 40 lbs independently
May be required to work overtime with paid compensation based on local Employment Standards Act
Travel to client sites, with the ability to travel long distances, when required
Frequently assigned to new tasks to adjust to changing priorities

What Compugen Offers You:

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.