Service Advisor - Ottawa, Canada - Tesla

Tesla

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What to Expect

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world.

What You'll Do

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a teambased environment and achieve common goal
High School diploma or equivalent
Dealer Management System(s), Outlook, and MS Office
Associate Degree or certificate in Automotive Technology, preferred
Retail automotive service experience, preferred
Must have and maintain a valid driver's license and an acceptable and safe driving record
Must have two years of driving experience

Compensation and Benefits

Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Full-time Employee Benefits As a full-time Tesla employee, you will receive:

Full benefits from day 1 for you and your eligible dependents
Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
Vision & Dental Insurance
Company paid Life, AD&D, shortterm and longterm disability
Group Registered Retirement Savings Plan (RRSP)
Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
Backup childcare and employee discounts