Client Success Associate - Toronto, Canada - Arcane Digital Marketing

Arcane Digital Marketing

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Success Associate

Our dynamic team of self-starting, performance marketers is growing We're looking for a Client Success Associate to bring new ideas and a unique perspective to our exciting portfolio of Clients.

Do you love managing projects and seeing your work out in the wild? Let's talk

Full-time remote is available nationally (within Canada only, must be willing to flexibly work in multiple time zones).

Duties & Responsibilities.

Actively manage the daytoday project progress and communicate team updates as necessary to ensure the key stakeholders are informed on project progress and expected delivery.
Manages Client expectations and ensures timely and ontarget deliverables throughout the account lifecycle.
Constant coordination with internal and external stakeholders to execute deliverables, including scheduling project development tasks, team followup, and Client communications
Risk management; proactively flagging risks/issues to scope, budget, timing, or resourcing to key players and finding solutions to bring the project back on track.
Understands our Clients' key contacts, organization structures, processes, and business plans, coordinating communication flows.
Nurtures Client relationships, anticipates Client needs, and identifies solutions & opportunities to educate, grow and add value to Client accounts.
Assists in managing the profitability of your team's portfolio, budgets, project scope, and timelines to ensure timely and profitable delivery of services and Client satisfaction.

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Qualifications & Skills

Experience working with Clients, managing expectations, and delivering topnotch customer service
Ability to thrive in a dynamic environment with a rapid pace of evolution and change
Strong biastoaction this is not a traditional agency where things can go at a snail's pace
Strong attention to detail and a high level of quality
Strong project management skills and extremely organized
Strong emotional control and intelligence
Exceptional reporting and presentation skills and a deep understanding of marketing
An entrepreneurial spirit we are looking for people who are passionate about what they are building, have a high degree of selfaccountability and strong pride in their work
Experience, curiosity and passion for marketing, especially in the B2B/SMB space
23+ years of experience in a similar Client success function
College or Universitylevel education in a relevant field, or equivalent experience

About Republix.

We are a group of next gen Growth Marketing companies that help businesses and brands reclaim their fearless attitude and ability to drive and accelerate growth.

We exist to create extreme value in a predictable manager, with a hassle-free experience.

Instead of investing time managing a multitude of agencies, each pushing its own agenda, we invite you to put the innovative structure of Republix to work.

We've redefined the agency model.

As an integrated group of agency "Citizens", each with complementary strategic and tactical marketing expertise, we're a single source for the best mix of solutions to evolve and drive performance and business growth.

This unified collective allows the nuanced knowledge of a business to become fluid across every Citizen. With every discipline working as one, you will never have to onboard another agency again.

We've built our team in a remote workforce spanning across Canada with individuals who share a passion for innovation and results.

Our passion and dedication has led us to many early successes.

We are one of the fastest growing companies in North America:

2018 Google Americas Winners, Search Innovation Award
Branham300 Top 250 list, 201 41st in Deloitte's Technology Fast 50 ranking and 196 in Fast 500 in North America (2018)

- #135 in the GROWTH 500: The Complete Ranking of Canada's Fastest-Growing Companies (2018)