Team Lead at Edmonton International Airport - Reimagined Parking

Reimagined Parking

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description:

The Team Lead ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client's expectations. This position is responsible for responding quickly to customers' requests and providing caring interactions with all guests.

The Team Lead works closely with fellow team members, Operations Manager, and/or MOD to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Key Responsibilities:

Communicate professionally at all times with guests, client, and teammates.
Provide positive customer service experiences for all Impark customers and clients
Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
Ensure location is operated and maintained to Impark's company standards
Immediately respond to reports of accidents, incidents or safety concerns.
Provide information to customers on long term parking options
Process cash transactions and deposits
Daily site inspections and equipment checks
Correspondence and communication with all company departments as needed.
Reporting and requesting of equipment servicing/repairs
Work outdoors, exposed to all weather conditions
Manage site staff
Fill in to provide coverage for front line positions, as needed.
Other duties as assigned by manager
Wear assigned uniform
Ability to work independently and in a team environment

Staff Supervision

Monitoring of personnel to ensure compliance with company uniform and service standards.
Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action.

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Skills, Knowledge and Expertise:

Excellent verbal and written communication skills.
Customer service oriented.
Excellent leadership skills.
Pleasant and energetic personality.
Ability to multitask.
Able to work and thrive in a fast paced environment.
Ability to prioritize tasks in an ever changing environment.

Benefits:

(Full-Time Employee Only)
Medical/Vision

Dental

Life Insurance

AD&D

STD

LTD
Vacation

About Reimagined Parking:

The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider.

Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer, and we value diversity at our company.

Reimagined Parking does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.