Junior Bilingual Collections Specialist - Laval, Canada - Convergint Technologies Ltd

Convergint Technologies Ltd

Verified Company

Laval, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Convergint is looking for a Junior Bilingual Collections Specialist
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entry level or recent graduate) to join our amazing culture in our Laval location. The Collections Specialist will be making daily collection calls on all overdue accounts, communicating any issues with stakeholders, e.g. project managers, accounts receivable, and proposing actions to ensure prompt payment of invoices.
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Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

Make daily calls to all overdue accounts, keep records and communicate issues to project managers, service operations manager, etc.
Provide monthly reporting on accounts that are over 90 days.
Develop contacts within the accounting and contract administration departments of all our customers to gain a better understanding of how our customers work and how we can provide the highest level of customer service. Manage a customer guide that all Convergint colleagues can access.
Work closely with the Contracts Specialists to ensure timely escalation of accounts to legal process, eg lien, claims etc
Work closely with the Contracts Specialist to ensure contract customer contract requirements are fulfilled including contract submissions, insurance certificates, bonding documentation or any other customer requirements.
Handle all cheques received to the office.
Lead for all strategic account invoice processing
Lead for processing all credit card payments.
Lead monthly aged report meetings with all locations ensuring attendance by general managers and/or operations managers.
Prepare and send customer surveys on a monthly basis.
Backup accounts receivable for invoicing and month end reports during times of sickness, vacation and high volume.
Attend project review meetings quarterly.
Write monthly AR newsletter.
Work on special projects as assigned and required.
Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.

What You'll Need

Excellent interpersonal and verbal communications skills and ability to deal with a wide cross section of people both internal and external to the business.
Strong Microsoft Outlook, Excel, and Word skills.
Excellent customer service/care skills.
Excellent attention to detail and results focused.
Strong team orientation.
Flexibility to adapt to changing priorities and direction in a dynamic work environment.
Strong organizational/time management skills.

Requirements:

Diploma in Finance, Business Administrator or a related program.
One year of previous collections experience an asset.
One year of previous accounts receivable/accounts payable experience.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
SS