Lead Coordinator Incentive Comp Delivery - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Lead Coordinator Incentive Comp Delivery

What is the Opportunity?

Incentive Compensation Delivery (ICD) delivers variable-based compensation across 37 different professional sales roles representing 13,000 employees across Personal & Commercial Banking and Wealth Management in North America.

The team is comprised of over 75 employees responsible for the administration, service, reporting, statement production and payment processing of over $3 billion in compensation annually.

What you will do?

Administer incentive compensation for various sales roles such as Financial Planning and provide reporting.
Prepare and validate monthly, quarterly and/or annual compensation files to ensure timely and accurate processing and payment.
Process and adjudicate adjustments, referrals and escalations of varying complexity and ambiguity in accordance with established business rules.
Collaborate with partners toward handling of compensation requests that fall outside of guidelines
Champion continuous improvement by recommending procedural and operational enhancements
Investigate and respond to inquiries from the sales force and business partners within established service delivery standards.
Elevate team performance by actively sharing learnings and best practices.

What you need to succeed:

Experience working in a service operations environment.
Proven ability in building rapport and maintain client relationships while working independently and as part of a team
Operates efficiently within a framework of deadlines, task priorities and adjustments to work schedules to meet business targets
Desire to build exceptional client experiences, and is passionate to help partners & advisors meet their needs and resolve their concerns
Experience with issue resolution and conducting investigations
Demonstrated time management, organizational and problem solving skills.

Nice to have:

Previous experience working in the financial services industry
Experience working in a team and metrics basedperformance environment
Excellent written and verbal communication skills in both English and French

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
Opportunities to take on progressively greater scopes of work

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Human Resources

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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