Inbound Customer Service Representative - Nepean, Canada - Costco Wholesale Canada

Costco Wholesale Canada
Costco Wholesale Canada
Verified Company
Nepean, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
At Costco Wholesale, we're dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents.


Look forward to:


  • A fun, fastpaced environment
  • The opportunity to help others by offering excellent member service
  • Continued coaching/training to help you reach goals
  • Personalized mentorship

-
Customer-service minded
  • Contact centre agents are our members' first point of contact.

-
Flexible
  • Scheduling to cover our hours of operation and changing priorities.

-
Patient
  • Our members deserve the best service.

-
Organized
  • To determine the best solution.
-
Able to communicate effectively
  • Active listening is key and written responses must be clear.

Daily tasks:


  • Keys notes to computer membership record to document action or conversation. Keys notes to phone system log to classify call resolution.
  • Operates as a liaison between members, vendors, buying and operations employees.
  • Responds to member concerns using problemsolving skills, tact and discretion.
  • Escalates calls to supervisor.
  • Meets department daily inbound contact goals.
  • Confirms member addresses, phone numbers, items purchased and quantities.
  • Maintains the quality and consistency of written and oral communications.

Languages:


  • Bilingualism is required.

Job Types:
Part-time, Seasonal

Contract length: 6 months

Part-time hours: 0-40 per week


Salary:
From $18.50 per hour


Benefits:


  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Nepean, ON K2G 4V3: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Language:


  • Fluent English and French (required)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)

Work Location:
In person
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