Frequent Flyer Specialist - Ottawa, Canada - Direct Travel

Direct Travel

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Frequent Flyer Specialist - Canada West
Position Overview

Location:
Ottawa, Ontario or Virtual/ Remote

Overall Accountability

Supports the Customer Experience team by researching, booking, and advising customers on frequent flyer program redemptions (primarily Aeroplan).

Reporting Relationship

Works closely with and reports to the Manager, Corporate Operations and the Director, Customer Experience

Specific Accountability

Provides customers with assistance in choosing the most advantageous use of their frequent flyer points
Provides customer itinerary and invoicing support (GDS
Travelport Apollo/ Sabre)
Projects an exceptionally professional manner, superb communication skills and thoughtful attention to both internal and external customers
Ability to research current travel restrictions and clearly presents information to customers

Specific Competencies Required

Ability to access customer frequent flyer program profiles and book travel via airline online booking system
Extensive knowledge of frequent flyer programs and elite status benefits (i.e., Aeroplan Elite status)
Travel industry experience Global Distribution Systems (Travelport Apollo/ Sabre) is an asset but not an absolute requirement
Excellent computer skills including Microsoft Office36
Superior interpersonal, communication (both written and verbal) and organizational skills
Professionalism and confidence in dealing with premium customers
Discretion when dealing with privileged information
Excellent attention to detail and accuracy
Ability to manage many tasks within a highenergy, fastpaced environment

About Direct Travel

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees.

Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions.

Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership.

Our specific focus on the mid-market means our travel experts deliver personalized service to every client.