Delivery and Service Supervisor - Cambridge, Canada - Domino's Corporate

Domino's Corporate

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

The Delivery and Service Supervisor is responsible for supervising and coordinating the delivery and service team members. They are responsible for effectively and efficiently handling customer service complaints and concerns.

They are also to be an active participant in the training and coaching of team members with their job duties, responsibilities, and safety.

RESPONSIBILITIES AND DUTIES

(80%) Delivery and Service Operations
Leadership

Participate in the recruitment of new team members
Attend and participate in Leadership and Development training sessions
Assist with the coordination of safety, team, and other meetings
Supervise and lead the delivery and service team in the absence of the Delivery and Service Manager
Create training plans and assist in the training of team members
Resolve driver concerns in the Delivery and Service Manager's absence
Keep the Delivery and Service Manager informed when team members are not meeting expectations
Follow the progressive discipline process according to company policy
Assist with the annual performance appraisal process
Make compensation recommendations to Delivery and Service Manager
Ensure a safe and positive work environment in compliance with OHSA, company standards, local, provincial, and federal requirements, as well as ensure there is overall positive morale and respect among team members
Act as a role model for following all company policies and procedures, including uniform and PPE requirements

Reporting and Budgeting

Assist with all departmentally generated reports
Contribute to the development of the annual department budget preparation for SCC Management's review and approval
Accurately complete all necessary paperwork

Routing, Scheduling, Hours of Service, and Maintenance

Assist in the scheduling of driver routes and rerouting as necessary to ensure route coverage
Conduct route analysis and recommend opportunities to the Delivery and Service Manager
Assist with monitoring driver logs, including hours of service, to ensure compliance with regulations
Conduct route observations to ensure drivers are safely performing their duties as required by company and Ministry of Transportation regulations (the number of observations per period are determined by the number of drivers at the SCC)
Perform payroll duties when necessary and review driver payroll for accuracy
Assist in monitoring misdeliveries and make recommendations to the Delivery and Service Manager on avoidance strategies
Assist in the maintenance of driver qualification files
Assist in the scheduling of truck maintenance and maintaining fleet image
Assist in accident investigations
Assist other supply chain centers when called upon
Assist the Delivery and Service Manager with truck leasing meetings to ensure PMs are met to Domino's standard and repairs are completed in a timely manner

Customer Service

Assist in answering Slice of Pie complaints
Maintain positive customer relationships
Review Customer Surveys

The Delivery and Service Supervisor is responsible for supervising and coordinating the delivery and service team members. They are responsible for effectively and efficiently handling customer service complaints and concerns.

They are also to be an active participant in the training and coaching of team members with their job duties, responsibilities, and safety.

RESPONSIBILITIES AND DUTIES
(80%) Delivery and Service Operations

Leadership

Participate in the recruitment of new team members
Attend and participate in Leadership and Development training sessions
Assist with the coordination of safety, team and other meetings
Supervise and lead the delivery and service team in the absence of the Delivery and Service Manager
Create training plans and assist in the training of team members
Resolve driver concerns in Delivery and Service Manager's absence
Keep the Delivery and Service Manager informed when team members are not meeting expectations
Follow the progressive discipline process according to company policy
Assist with the annual performance appraisal process
Make compensation recommendations to Delivery and Service Manager
Ensure a safe and positive work environment in compliance with OHSA, company standards, local, provincial, and federal requirements, as well as ensuring there is an overall positive moral and respect among team members
Act as a role model for following all company policies and procedures, including uniform and PPE requirements

Reporting and Budgeting

Assist with all departmentally generated reports
Contribute to development of the annual department budget preparation for SCC Management's review and approval
Accurately complete all necessary paperwork

Routing, Scheduling, Hours of Service and Maintenance