Animal Helpline Operator - Esquimalt, Canada - BCSPCA

BCSPCA

Verified Company

Esquimalt, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

If you are up for the challenge and would like to be considered for this position, we would like to hear from you.

The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

POSITION:
Animal Helpline Operator - Canada Summer Jobs

STATUS:
Temporary; Full-Time weeks - May to September

SHIFT: 40 hours per week

LOCATIONS:
Call Centre, Remote - Applicants must live in the following constituency: Esquimalt Saanich Sooke

CLASSIFICATION:
Exempt

WAGE:
$ 23.50 per hour

CLOSING DATE:
Open Until Filled

- must be between 15-30 years of age at the start of employment and looking for career-related experience
- must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and,
- must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations (proof required)

NOTE - Aboriginal students are encouraged to self-identify as this has been identified as a local priority in the constituency by Canada Summer Jobs.

About the Position:

Providing exceptional customer service and accurate and timely advice and information as a call centre operator engaging in inbound and outbound calls to and from the public and internal stakeholders.

The role is responsible for, amongst other things, entering animal cruelty complaints, handling general enquiries and transferring calls within the BC SPCA.

In addition, the individual may be required to provide administrative support to various BC SPCA departments.

Some specific duties:

Working in a call centre is a demanding line of work, where success lies in combining skills.

As a call centre operator engaging in inbound and outbound calls to and from the public and internal stakeholders, you will be responsible for providing exceptional customer service and accurate and timely advice and information.

You will be finding solutions to problems and doing so on the spot. In addition, you may be required to provide administrative support to various BC SPCA departments.

You are a stellar communicator and can speak effectively to customers from a variety of diverse backgrounds. You are skilled and empathic to the caller's needs and have a calm and confident demeanour in uncertain circumstances.

Would you prefer to display Job responsibilities in bullet point-wise, or current layout looks acceptable to you?

Qualifications you need to have:

Postsecondary education in social sciences, criminology/law preferred
Displays honesty, integrity and ethical conduct at all times
Is committed to professionalism and excellence in customer service
Reacts quickly, logically, efficiently, and calmly in emergency situations
Displays exceptional prioritizing and multitasking in an emergency, priority driven environment
Active listening skills: critical listening, empathic, patient, gain clarity and understanding, judge the content not the delivery
Exhibits excellent oral and written communication skills
Remains flexible and adaptable in an ever changing work environment while contributing to the teams' goals
Excellent computer skills with fast and accurate keyboarding including Microsoft Excel
Research skills and navigating databases
Philosophical harmony with the mission, vision, and strategic direction of the BC SPCA
Must successfully pass BC SPCA testing which examines your skills in the areas of data entry, call summarization, decision making, map reading, memory recall and prioritization (training course to be provided by BC SPCA)
Flexible work schedule and be able to work any day of the week.

Desirable Skills: