Proctoring Services Assistant - Edmonton, Canada - University of Alberta

University of Alberta

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Department Student Services - Accessibility & Accommodations

Salary range $40,193.27 to $53,485.30

Hours per week 35

Grade 5

Posted date

Closing date May 10, 2024

Position Type Full Time - Operating Funded

Description:

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - This role is in-person at North Campus Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day.

We are home to more than 14,000 faculty and staff, over 40,000 students and 260,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just.

Learn more.

Working for the Dean of Students (DoS) Proctoring Services

DoS Proctoring Services works closely with faculty and other student-facing services to ensure students' access to exam accommodations within a secure and monitored exam environment.

DoS Proctoring Services exists within the Accessibility and Accommodations pillar of the Academic Success Centre.

Our broader mission is to ensure the University of Alberta fulfills its Duty to Accommodate, enabling all students to participate equitably in course exams.

Position

Supporting the Academic Success Centre, the Proctoring Services Assistant (PSA) reports to the Proctoring Services Team Lead and administers course exam (including quizzes, tests, midterms, and finals) accommodations for students with approved exam accommodations.

The PSA adheres to DoS Proctoring Services Policies and Procedures and University of Alberta Regulations to ensure compliance.

As the first point of contact for both instructors and students, the position involves complex coordination and constant communication regarding accommodated exam administration.

Coordinating thousands of exams requires attention to multiple schedules, location characteristics, accommodation specifications, service provider work flows and exam digital technology in addition to UofA exam regulations.

This includes communicating with instructors in order to resolve exam conflicts and complications. Additionally, the PSA is responsible for responding to and de-escalating any disruptive behaviours that may arise.

Duties

Triages Proctoring Services inquiries and responds to or refers to appropriate staff members.
Assists with onboarding, training and scheduling of DoS Proctoring Services staff.
Updates missing or incorrect information in student exam schedules in ClockWork as requested by students, instructors, or ASC staff.
Generates daily reports (schedules, room usage charts, furniture and accommodation lists, etc.) from ClockWork.
Welcomes and provides help to students, faculty, and other stakeholders who visit the Proctoring Services Centre.

Minimum Qualifications

A minimum of a high school diploma is required; however, preference is given to those with an undergraduate degree/office administration training
Excellent interpersonal, oral and written English communication skills
Superior customer service skills
Attention to detail is crucial, especially with multilevel detail
Previous experience working with persons with disabilities

Preferred Qualifications

The ability to learn new systems is preferred, with ClockWork knowledge being an asset
Experience in deescalating highstress situations is beneficial
Knowledge of crisis management and suicide intervention is an asset
Fluency in American Sign Language and other languages is an asset
Related administrative experience with excellent organizational, flexibility and time management skills; experience at the University of Alberta preferred

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

Note:
This opportunity will be available until midnight May 10, 2024, Edmonton, Alberta local time.