Telenurse - Healthlink Bc Burnaby - PHSA

PHSA

Verified Company

Burnaby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TeleNurse
HealthLink BC

Burnaby, BC

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
Are you looking for a change? Have you been interested in learning more about Telenursing?

The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and clinical guidelines.

Adhering to the College of Registered Nurses of BC standards and other best practice approaches, the telenurse competently applies the nursing process of assessment, planning, implementing, evaluating and documenting care to contact centre clients.

What you'll do

Respond to or initiate telephone calls from callers, or their designates, utilizing customer service and therapeutic communication skills.
Recommend additional resources, acquisitions and activities to enhance the telehealth nursing practice and client care.
Receive, document and forward compliments and complaints from callers or others to support quality improvement/risk management activities, service and program evaluation; contribute to incident investigation as requested.
Maintain current clinical knowledge in prevention & wellness promotion, health risk assessment, selfcare management, and chronic disease management and consumer health education and any other programs or resources that support caller's needs for triage, health education and referral.
Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists and other services.
Monitor call flow and contribute to achieving service targets and maintaining standards of care. Contribute to the service evaluation by collecting designated statistics; make recommendations for changes or enhancement to technology, navigation or resource acquisitions.
Communicate operational or resource changes as necessary and escalates operational or technical issues using appropriate reporting and communication mechanisms.

What you bring

Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM)
Minimum three (3) years recent related experience in acute care, community health, public health or continuing care.

You will also have the ability to:

Work in a fast paced, multi-faceted contact centre environment
Communicate efficiently and effectively both verbally and in writing
Demonstrate listening skills
Keyboard a minimum of 30 WPM
Operate related equipment.
Teach.
Work as a member of a team.
Work in a highly monitored work environment.
Demonstrate analytical and problemsolving skills.
Prioritize and organize work.
Physically perform the duties of the position.
Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type:
Regular, Part-Time (FTE 0.68)

Wage:
$ $59.52/hour

Location:
Burnaby, BC or Langley, BC

Applications will be accepted until position is filled.

Hours of Work:
Rotating 0700