Bilingual Customer Service Representative - Toronto, Canada - Stefanini, Inc

Stefanini, Inc
Stefanini, Inc
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Provide restorative or maintenance actions to resolve end-user problems

  • Responds to enduser problems based on standard procedures
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately
  • May be responsible for ensuring systems are configured properly
  • Exceptional Customer Service Skill

What you'll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

What do you need to succeed?

  • High school diploma or equivalent required
  • Browser troubleshooting
  • Mobility
  • 01 year"s relevant experience
  • Requires excellent customer service skills
  • Solid foundation of Personal Computer experience
  • Troubleshooting capability
  • Overall knowledge of desktop productivity products
  • Ability to work in a team environment
  • Proven ability to remain flexible in a changing environment
  • Attendance and schedule adherence are requirements of this position
  • May require additional projectspecific training. Provide necessary support as part of client"s contract and purchase order renewal function
  • Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
  • Exercises judgment within defined guidelines and practices to determine appropriate action
  • Fluency in French
More jobs from Stefanini, Inc
See all jobs of Stefanini, Inc