Program Operations Manager - London, Canada - South London Neighbourhood Resource Centre

South London Neighbourhood Resource Centre

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Report to:

The Program Operations Manager will be an employee of the South London Neighbourhood Resource Centre (SLNRC).

Day-to-day supervision/consultation will be provided by the Director of the Newcomer Settlement Services in the form of formal supervision meetings as well as informal support as requested by the worker.

Qualifications:

Social Work Degree, Community Development or equivalent; plus 5+ years actively working with newcomers in a supervisory position.

Wage Range:

$58,500-$64,350 (wage will be set based on management experience)

Work Timelines:

The Program Operations Manager is a full-time position (37.5 hrs./wk). with flexible scheduling to accommodate program needs.

Available for the team up to 2 flex evenings between Monday to Thursday until up to 8pm
Full Days on site Friday and Saturday 95pm
Special events will create temporary changed hours
Offsite 2 days a week to ensure management of service delivery

Duties:

Provide a Staff support system by:

Supervising 10-15 program staff in the settlement division in relation to: a. Community Connections youth, adult and family b. Care for Newcomer Children c. Canada Connect and conversation circles d. Targeted programming for vulnerable newcomers e. Digital Support Services for newcomers
Lead the co-ordination of group sessions, programs, events and support services for: a. Community Connections-Adult/ Family Services b. Community Connections Youth Services c. Canada Connect d. Targeted services (Yazidi Services) e. Temporary Service Delivery for targeted populations (Afghani, Ukrainian, etc) f. Digital Support Services
Lead the co-ordination of resources for above support services a. Care for Newcomer Children Services b. Transportation services (taxi's, bus, bus tickets) in town

c. Interpretation services

Communication & Professional Development:

Provide professional Communication:

Manage communication-information gathering for Best Service response a. lead intercommunication meetings with your team (max 2 hours)
Collaborate with SWIS Manager on integration of youth community connections at school sites in a responsive manner
Participate in the strengthening of an excellent service system of communication between all

Settlement departments a. Attend regular meetings with Settlement leadership

Ensure open communication with Placement Student Manager for the agency

Provide professional staff development opportunities:

Attend regional Community Connections meeting
Attend settlement sector meetings that build knowledge in current trends
Co-ordinate opportunities for the team to develop their individual skills in supporting of clients
Develop team dynamics as a collective

Administration:

Finance

Manage the operational budgets for program staff captured under staff support system above
Co-ordinate a system to support the purchasing needs of our complete Settlement Services as requested in the area of: a. Reception supports Settlement Counsellors, b. Library Settlement Services, c. Information and Orientation Services d. SWIS Manager supports Settlement Workers In Schools

Program Space & Equipment Management

Maintain inventory of Program supplies including all laptops, Chromebooks, electronic equipment, canopies, sports equipment, perishable non perishable supplies
Manage a scheduling system of program staff and space access to multiple locations with our Admin department (at SLCC Administration Coordinator, at Westmount Reception,)
Purchase supplies as needed by the settlement team

Ensure Agency operations flow with policies and procedures

Provide each staff under your supervision with staff evaluations
Ensure all vacant positions under your management are filled or in process of being filled
Hire and provide full orientation for staff under your supervision.

Additional requirements:

Supervisory experience
Excellent interpersonal and conflict resolution skills
Effective verbal and written communication skills
Insure that programs are aligned to IRCC outcomes
Provide narrative and statistical reports as needed by the agency
Ensure your team is regularly uploading on ICARE
Operate in accordance with policies, procedures, guidelines and protocols of SLNRC
Ability to work independently as well as in a leadership role on a team
Experience in managing a team
Experience in program development and implementation
Experience in using electronic devices and soft wares for a variety of tasks
Valid Driver's license with full-time access to a car
Must have a registered Social Insurance Number and eligible to work in Canada
Provide a satisfactory Canadian criminal background check and if you do not have it, it would be paid by the Agency
Applicants must be able to provide proof to show that they are fully vaccinated upon the Agency's request.
We work together to empowe