Systems Support Technician - Winnipeg, Canada - RETSD

RETSD

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Systems Support Technician (SST): Microsoft 365 Specialist
Bulletin No. 24OS-010

Administration Offices

Information Technology Department

Full-time Position

35 hours per week

Effective start date TBD

Summary:

Reporting to the Systems Support Manager, the

SST:
Microsoft 365 Specialist is responsible for administering and supporting RETSD's cloud platform.

Currently the school division utilizes services from Microsoft 365 to provide a collaborative environment for both staff and students; maintains a divisional web presence along with school websites, and an Intranet (The Hub).

Responsibilities include:

Administer, support and secure Microsoft 365 services (i.e., Outlook Online, SharePoint Online, Project Online,

OneDrive, Teams, etc.)

Support client usage of Office 365 services, software, and apps
Support Internet Information Services (IIS) based tools/utilities and websites
Stay informed and notify relevant staff of new functionality and improvements coming to Microsoft 36
Stay informed of new vulnerabilities relating Microsoft 365 and work collaboratively with the IT Security lead
Work collaboratively to plan, implement, and support a disaster recovery environment
Liaise with support vendors
Producing of publicly accessible Teams meetings; this may include afterhours sessions such as board meetings
Develop and deliver training resources for the Microsoft 365 suite
Resolve IT tickets; troubleshoot with team; research and development where needed
Maintain required certification

Qualifications:

- _Education and experience:_

Bachelor's degree (B.Sc.) or diploma in computer technology (preferred)
Microsoft Certified Solutions Associate (MCSA)
Office 365 or Microsoft Certified Solutions Expert (MCSE) (preferred)
Knowledge of Microsoft SharePoint and PowerShell with a strong understanding of Cloud based systems such as Microsoft 365, Microsoft SQL and Microsoft Project Server experience an asset.
Experience supporting webservers, backend servers, Azure AD, and Active Directory o Experience with supporting Windows client and server operating systems
Windows client/server hardening (security vulnerability awareness) would be an asset
Knowledge and experience planning and implementing enterprise migrations

- _Communications and interpersonal skills _

Excellent written and verbal communication skills
Ability to work cooperatively and harmoniously with all organizational staff, management, and vendors
Demonstrated professionalism and respect for privacy in dealing with sensitive and confidential employee and student information.

- _Organization and time management_

Demonstrated organizational and time management skills with the ability to multitask and prioritize duties in a fastpaced environment
Strong desire to stay informed of new initiatives
High degree of initiative o Strong problemsolving skills
A valid MB driver's license and a reliable vehicle is required
Ability to climb a ladder is required
Ability to lift/carry at least 20 pounds
External applicants, upon hire, must supply a Criminal Record Search and a cleared Child Abuse Registry check

Salary:
$62,970.00-$73,844.00 per year

Schedule: