Operations Advisor - Innisfil, Canada - Tesla
Description
What to ExpectWhat to Expect
- The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.
What You'll Do
Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
- Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
- Maximizing Tesla Scheduling Service calendar for drives and delivery
- Maintaining store facilities: supplies ordering, work orders, vendor communication
- Maintaining store fleet: coordinating service, allocation Management
- Support training, new hire onboarding, organizing and/or executing validations
- Compiling and running daily + weekly reports to analyze store performance and improve
- Maintaining brand and EHS standards, cascading feedback or adjustments to local team
- Monitoring and executing expenses
- Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
- Perform additional responsibilities as assigned to meet business needs including Sales and Delivery
At least 1 year of related experience
- Proactive team member who is goaloriented + highly motivated
- Proven ability to develop collaborative relationships and act as a wellrespected, trusted partner with whom others want to work
- Great attention to detail with strong organization and communication skills
- Positive, enthusiastic and passionate mindset
- Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)
- Ability to work evening hours, weekends and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must maintain a valid Class 5, G or G2 driver's license for Canada and an acceptable and safe driving record
- Must be able to successfully pass a preemployment background check
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