Technical Support Analyst Co-op - Toronto, Canada - Synaptive Medical Inc.

Synaptive Medical Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us

Synaptive Medical is a Canadian medical device company, based in downtown Toronto, focused on supporting healthcare professionals and systems in patient diagnosis and treatment.

Synaptive's suite of products include MRI, surgical planning, navigation, and robotic visualization - all of which can be seamlessly combined or used independently in the operating room.

The company has a number of opportunities for innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.

The Opportunity
You will be the first contact and responsible for resolving end-users IT issues, including workstation, network, printer issues etc.

Perform questions/problems diagnoses, guide users through issue resolution, communicating technical solutions in a user-friendly term and provide end-user training if necessary.

You will also be responsible for ensuring new hire's proper accounts and access are active and assign corporate equipment.

What You'll Do

The owner and administrator of the Helpdesk ticketing system. Accepting and distributing all helpdesk tickets through to the IT team
Provide technical expertise/support to all Synaptive employees through our ticketing system
Onboarding new hires with equipment and proper account access
Offboarding employees with equipment retrieval and access control
Assist and support implementations of modern technologies to improve Synaptive employees' workflow
Administer Office account setups, distribution lists, shared resources
Record, track, and document service desk request problemsolving process, and actions taken through to final resolution

What You'll Need

Experienced with Windows 10 OS, MacOS and iOS devices
Exceptional customer service and interpersonal skills
Experience providing technical support for Microsoft Office 365, Windows, and Active Directory
Ability to work in a team and willingness to learn

COVID-19 Considerations

Diversity & Inclusivity
Synaptive is based out of one of the most diverse countries in the world.

This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status.

To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture.

We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment.

The decisions we make are rooted by respectfully considering each other's thoughts and opinions and by working towards a greater common goal, saving lives.

Accommodation

How to Apply