Client Care Specialist - Vancouver, Canada - Western Veterinary Specialist & Emergency Centre

Description

Cats Only Animal Hospital is currently welcoming a full-time
Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for followup and future appointment bookings
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset
• No experience with animals, no problem, so long as you love pets

What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: _
We have the right fit for you_

• A caring culture of _
  Wellness and Appreciation_

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• Competitive wages and benefits
• Annual uniform allowance
• Exceptional career development: there is room to grow here
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps
• VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._

Job Types:
Full-time, Part-time


Salary:
$16.50-$17.50 per hour


Benefits:

• Dental care
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Work Location:
In person