Director, Operational Insights - Toronto, Canada - Manulife

Manulife

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

Reporting to the AVP, Digitization & Automation, the Director, Operational Insights and Digital Solutions will drive the identification and implementation of digitization, business intelligence and digital solutions, with a customer lens.

This role is an incredible opportunity to have significant, strategic impact on the Global Wealth and Asset Management (GWAM) and General Account Operations businesses.

We're looking for an individual who demonstrates a focus and passion for the customer and the business. A collaborative, transparent individual who can create and communicate a vision and engage others to work towards objectives. This role requires a highly visible individual who can drive change through relationships, thought leadership and exceptional business knowledge.

Responsibilities

In partnership with key stakeholders, drive demand for and implement business intelligence, digitization and automation solutions
Define the right dataset usage and associated tooling to deliver digital solutions
Continual focus on increasing team delivery capabilities
Implement significant change in process redesign to reduce customer effort
Develop a high energy, high impact team that can deliver these solutions effectively and efficiently
Drive innovation and digital as the core of delivery
Process assessment: determine project suitability, cost/benefit analysis, overall project management, resource allocation.
Engagement management: support the project deliveries and have upward communications with senior management

How will you create impact?

This role will support our GWAM & General Account businesses through provision of digital solutions comprising of business intelligence/dashboarding and process creation/optimization/automation, with the overarching goals of improving efficiency, creating capacity, decreasing costs and mitigating operational risks.

The role will serve as a change agent for Global WAM Operations, developing strong connections across teams and individuals to a shared vision in a highly matrixed and collaborative environment.

The role is accountable for finding the balance between leading edge innovation and sound business, budget and organizational management styles.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

Technically proficient, with strong understanding of technologies and how to leverage them appropriately to achieve desired outcomes
Strong ability to manage teams, keeping them motivated and engaged
Always keep the customer and strategy in mind when designing a solution
Collaborative and transparent working style
Strong curiosity and desire to make the complex clear and to always ask "why"
Organized, selfdirected, efficient and able to manage multiple projects
University Degree preferred and/or equivalent experience
Highly effective Change Agent
Strong knowledge of Microsoft stack of technology (e.g., Power Platform, Azure), SQL, other digital/automation tools
Knowledge of the business and operational processes
Ability to break down complex cases, recommend and implement a solution
Sound knowledge of emerging technology and business trends
Financial acumen proven experience in managing costs and identifying benefits
Proven effectiveness in working within a matrixed, geographically dispersed team and leverage knowledge across the organization

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong worklife balance.
Professional development and leadership opportunities.

Our commitment to you