Parts and Service Manager - Saint-Georges, Canada - Groupe JLD-Laguë

Groupe JLD-Laguë

Verified Company

Saint-Georges, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment.

The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 16 locations.

The company has experienced a strong increase in business, particularly in the last 5 years.

ROLES:

Operate and manage all activities of the Parts and Service Departments as a leader towards the achievement of operational, financial and customer satisfaction objectives;
Ensure complete control and integrity of parts inventory;
Ensure that each team member understands his/her role and assumes his/her responsibilities;
Develop and maximize employee skills and abilities;
Ensure that appropriate followups are made in the communication chain (with customers, between employees, between departments, between branches).

YOU LOVE:

Know and understand all operations of the parts and service departments;
Meet operational, financial and customer satisfaction objectives;
Take the necessary actions to maximize parts sales and workshop capacity at all times (volume);
Ensure that the team is 100% dedicated to customers, finding solutions and keeping them captive;
Ensure sound management of parts inventories according to established standards;
Build and develop customer relationships;
Maximize the customer experience;
Hire, integrate, train and develop employees;
Communicate roles, responsibilities and expectations to employees;
Manage performance and behavior;
Maximize team spirit within and between departments;
Ensure that disputes are resolved quickly in the best interests of the company;
Ensure the cleanliness and safety of the workplace;
Maintain healthy communication and a positive work atmosphere;
Know and understand communications from our suppliers (Parts Bulletins, Service Bulletins, PIP, What's New, etc.);
Other related responsibilities.

YOU HAVE IDEALLY:

A college or university degree or a diploma in a field related to mechanics or parts or any other related field,
Three years' experience and + in a supervisory and personnel management position in an aftersales services department,
Mechanics is your calling,
You are passionate about agriculture, business or the industrial field,
Bilingual (French and English) for some stores,
Excellent aptitude for communications, coaching, planning and discipline, leadership, professional integrity and a passion for customer service

WE OFFER:

Monthly and annual bonus plan based on the department results
Group insurance after 3 months of seniority;
A cellphone and a laptop;
Workwear provided by the employer;
Corporate discounts for our employees and your family
Ongoing training for our employees offered by our inhouse trainer and by John Deere.
Come join a young and dynamic team in which it is possible for you to grow, careerwise, throughout our 16 stores in Quebec or in Ontario

Welcome to our JLD-Laguë family