Events Sales Coordinator - Toronto, Canada - Toronto Artscape

Toronto Artscape

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Type:
Full Time, Regular (non-union)
Department:Artscape Performance & Events Venues (APEV)
Reporting to:Director, Sales and Business Development
Location:130 Queens Quay East with a willingness to travel across the portfolio as required
How to Apply:Please visit the Artscape
-
Career Page to apply

Hiring Range:

$43,000 - $50,000
What we offer:Hybrid flexible schedule- Comprehensive
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Extended Health Benefits- 24/7 Employee Assistance Program

Employer matched RRSP up to 1%
Generous paid time off, including Vacation days, Sick Time, Two Personal Days
One paid Social Activism day in June
Holidays office closure in December.
Elearning program available all year round.
Professional development and tuition assistance budget available
Job Summary:

Reporting to the Senior Manager of Sales & Business Development, the Sales Coordinator will support Artscape's key strategic goals to strengthen our social enterprise and serve more people and communities through providing excellent customer service and supporting the achievement of APEV sales targets and community stewardship goals.

RESPONSIBILITIES

Develop custom event quotes and perform customer negotiations within the approved rate framework in order to maximize sales and client satisfaction
Negotiate on behalf of Artscape to maximize both revenue and client satisfaction, escalating approvals to Senior Manager, Sales & Business Development as necessary
Contribute to sales targets by completing the event booking process and pushing sales for existing and potential clients
Work with Senior Manager, Sales & Business Development to implement sales promotion activities within the sales process
Have knowledge about all Artscape event venues and event packages in order to confidently respond to customer inquiries
Establish, develop and maintain positive client relationships
Active user of customer relationship management system (Salesforce CRM): confirm venue availability; record customer interactions, inquiry details, and comments; enter new leads; monitor deadlines; maintain a clean and accurate database
Follow and complete administrative processes related to venue rentals including drafting client contracts, estimates and invoices, scheduling client tours, following up with client deposit deadlines
Monitor workflow and account activity in Salesforce to ensure timely followup with clients to increase close rates and repeat business
Conduct client followup surveys: source and maintain a database of client testimonials for marketing use; make record customer complaints/concerns and handle directly through knowledge of processes and procedures. Escalate to a manager as necessary
Understanding of social enterprise and the impact of events on the communities that Artscape serves, including the community access program at Artscape venues
Other duties as assigned. Approved committee and task group involvement are paid as part of the employee's regular work day and will not to consider as extra.
Positively models the Artscape values of Creativity, Collaboration, Community, Integrity and Learning.

MINIMUM QUALIFICATIONS

Postsecondary education in event management, theatre studies, business administration, or a related field.
Minimum one (1) year of experience in selling event spaces. Experience with selling spaces for live performances and event production is an asset.
Past experience with IATSE and ontheground knowledge of how events run is needed.
Well organized, detailoriented and a strong multitasker; Highly selfmotivated, takes initiative
Fluent in English (written and spoken). Other languages are considered an asset.
Strong time management, negotiation and sales skills, understanding of sales processes and what it takes to convert leads into sales.

- ** This role may require flexible hours to accommodate the event and/or client requirements.