Night Guest Service Agent - Canada - Onni Group

Description

Are you up passionate about supporting residents? The Residential Guest Services Agent is responsible for delivering customer service to residential tenants by managing guests, deliveries, packages, special requests, and amenity reservations.

Friends and family rates for our Hotel Properties throughout the company
Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.

Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.

Handles telephone and email communications with prompt courtesy.
Communicates effectively with property management and hotel team.

Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.

Monitors amenities and ensures readiness for events and assists residents with making private reservations.
Front Office/Concierge experience in hotel,residential or customer focused industry
Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
Must be able to work a minimum 1 weekend day per week
Must be able to work early morning and or night shifts
For over half a century, Onni has been building communities for people to live, work, and play.

Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction.