Customer Service Representative, Customs Rater - Delta, Canada - Locher Evers International

Description

Trans American Customs Brokers ('TA'), an affiliated of Locher Evers International, industry leading and highly regarded freight forwarder, is growing rapidly TA has immediate openings for
Customer Service Representative - Customs Rater at 456 Humber Place, Annacis Island, Delta BC.

As Customs Rater, you will act as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction.

• Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support
• Prioritize and complete work according to client's needs, demands, customs requirements, and standards for release conditions
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and onestep processing.
• Update information as necessary
• Verify documentation for release conditions, and compliance
• Adhere to client and LEI Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs)
• Ensure accurate and timely release and rating of shipments on all modes of transportation for the assigned client base
• Work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions
• Works directly with Customs and PGA's as necessary
• Other duties as assigned by the managers

• Minimum 1 year work experience in custom brokerage industry
• Excellent oral and written communication and organizational skills
• Ability to handle large volumes and meet tight deadlines
• Good analytical skills with problemsolving ability
• Excellent time management skills
• Tuesday to Saturday, 37.5 hours a week
• If you match the requirements for this excellent career opportunity, and you're interested in joining an amazing firm, this could be the job for you_
• Thank you for considering Locher Evers International in your job search._

• Casual dress
• Company events
• Disability insurance
• Extended health care
• Life insurance
• Onsite parking
• RRSP match

• Every Weekend

• Secondary School (preferred)