Operations Analyst Iii - Montréal, Canada - TD Bank
Description
TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
Customer:
- Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
- Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
- Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
- Accountable for crossfunctional/ interdepartmental initiatives to deliver value internally or to partner/customer groups
- Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
- Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full endto
- Work closely with other internal bank partners to ensure all clients' needs are met
Shareholder:
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Adhere to enterprise frameworks or methodologies that relate to activities for our business area
- Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Protect the interests of the organization identify and manage risks, and ensure the prompt and thorough resolution of escalated nonstandard, high risk issues
- Conduct internal and external research projects; support the development/ delivery of presentations/communications to management or broader audience
- Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
- Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
- Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Job Requirements
- Undergraduate degree/ college diploma preferred and/or
- 5+ year relevant experience
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
- Banking Operations
Job Category - Primary
- Commercial Banking
Job Category(s)
- Commercial Banking
Hours
- 37.5
Business Line
- TD Canada Trust
Time Type
- Full Time
Employment Type
- Regular
Country
- Canada
Province/State (Primary)
- Quebec
City (Primary)
- Montreal
Work Location
- 7250 Mile End
Job Expires
- 30Jan2023
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