Amit - Geraldton, Canada - Aramark
Description
The Concierge II is responsible for ensuring guest satisfaction by assisting with guest needs, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues.
The Concierge II may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.Responsibilities:
- Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Greet and provide customer service to guests while anticipating their needs
- Fulfills special requests made by hotel guests and participates in the organization of special events
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.
Qualifications:
- Previous guest services experience required
- Supervisory experience in a related role preferred
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organization skills, accuracy, and attention to detail
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
Education:
About Aramark:
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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