Banquet Server - Ottawa, Canada - Orchard View Wedding & Event Centre

Orchard View Wedding & Event Centre

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

PLEASE NOTE:
THERE IS NO PUBLIC TRANSPORTATION YOU MUST HAVE YOUR OWN VEHICLE/RIDE

Summary

The Banquet Waiter / Waitress will be responsible for providing consistently high-levels of customer service to all banquet guests by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all banquet menu items.

The Banquet Waiter / Waitress shall perform these customer service duties in a friendly and professional manner at all times, and ensure that the patron has an enjoyable dining experience.

Other responsibilities will include the proper setting of tables, removing used dishes and place settings, assisting with cleaning duties, and complying with all policies and procedures.

Core Competencies

Customer Focus
Communication
Energy and Stress
Team Work
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity

Job Duties

Take requests from customers and ensure these are given to the appropriate person to execute.
Maintain familiarity with the composition of all banquet menu items.
Serve food and beverages in accordance with laiddown standards, but above all in a professional, courteous manner.
Clean agreed designated area in accordance with laiddown procedures, morning/evening routines and hygiene requirements.
Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
Clean and refill cruet and condiment sets, order branded sauces and chutneys to ensure consistent supply.
Ensure that flowers and table decorations are fresh and comply with agreed standards.
Set tables to laiddown standards, ensuring that all items used are clean, undamaged and in a good state of repair.
Ensure sideboards on stations are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment.
Prepare salads, sandwiches, cheese boards and coffee to laiddown standards, when this is an agreed duty of the establishment.
Ensure that tables are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed, yet allowing customers to finish their meal without feeling rushed.
Be aware of and practise good customer relations at all times, assisting the guest in any way which does not adversely affect other customers.
Attend to customer complaints satisfactorily.
Report any suspicious packages or parcels to management without delay.
Take part in any fire or evacuation drills and ensure complete familiarisation with all exits, including those normally used by customers, as well as fire escapes.
Carry out onthejob training to ensure subordinate staff can carry out their duties effectively.
Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
Ensure that any subordinate staff members adhere to, and maintain, the highest possible standards of personal hygiene and dress.
Attend meetings and training courses as required.