Application Support Associate - Toronto, Canada - Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Regional Base Hospital Program (RBH) under Sunnybrook Centre for Prehospital Medicine is responsible for providing medical oversight through certification, recertification, continuing education, and continuous quality improvement to approximately 3,000 paramedics who are employed by the following services:
Beausoleil First Nation Paramedic Services

County of Simcoe Paramedic Services

Halton Region Paramedic Services

Muskoka Paramedic Services

Peel Regional Paramedic Services

Rama First Nation Paramedic Services

Toronto Paramedic Services

Further, the incumbent will be responsible for overseeing the continued operation of the Centre's education-related technical equipment, including but not limited to audio and simulation devices, computers, projectors, tablets, smartphones, and other peripheral devices.

Excellent organizational skills
Accountable and selfmotivated
Exceptional communication skills (both written & oral)
A team player with customer service experience
Flexible & can work independently

Summary of Duties

Paramedic Portal of Ontario (PPO): Moodlebased learning management system
Aladtec: Electronic payroll/shift scheduling system
Articulate 360 Studio: eLearning development software

- ePatch: Specialized and secure communication system utilized by paramedics and physicians

Global rating scale management suite (GRSMS): Inhouse assessment and scoring system (based on Pronto forms & Google sheets) utilized for managing all aspects of an objective structured clinical evaluation (OSCE)
SurveyMonkey/LimeSurvey
Audio/visual equipment such as projectors, audio recording devices & other related peripheral computer devices
Specialized support for the systems listed above includes but is not limited to:
Provide expert assistance/guidance to end-users which include paramedics, service operators & other RBH staff
Investigate and identify the root cause of issues within systems and implement fixes in a timely manner, escalating fatal errors to the development team and managers
Test latest system improvements, ensuring proper permission restrictions and privacy policies are maintained
Create and maintain operational/technical documentation for assigned systems, updating as necessary with identified knowledge gaps
Create courses/curriculums based on the education manager's requirements, ensuring paramedics have access during specified timeframes within PPO
Create master schedules for Aladtec, assigning roles, minimum/maximum staffing, and assigning staff to specified skillsets
Review and maintain the dashboard and data flow of GRSMS
Work with managers/coordinators on new project ideas, developing ways to implement their needs into the aforementioned systems to improve efficiency and reporting
Ensure compliance of all RBH IT/Business Systems to:
Sunnybrook Corporate IT Policies and Procedures
IT Working Group/IT Change Advisory Board (CAB) decisions
Accepted good IT practices in compliance with relevant privacy impact and threat risk assessments
Liaise with PPO Operational and

Technical Working Groups:

provide information; decision-making related to processes, functionality and reporting; liaise with Managers and Medical Directors for documentation and workflow review.

Administer data and system parameters in RBHspecific IT/Business Systems.

This includes but is not limited to:

Workflows management and configurations
Form and system functionality
User access and permissions
Escalate programming/database inaccuracies
Work closely with the development team, building new tools, reports and processing enduser requests
Monitor systems for information gaps and data quality issues from multiple sources.
Utilize data to manage and administer various operational functions

Examples include:

Run custom queries to track and monitor essential business deliverables.
Report to service managers on a completion percentage of services and timelines
Education status of all paramedics
Scheduling, availability hours, and payroll for faculty members
Investigate potential new technologies the team can incorporate into systems to increase workflow and efficiency
Manage physical assets, audiovisual kits, and simulation bags for deployment, ensuring:
The latest security patches are installed
Physical assets are in working order
Replacing and reporting broken items
Assets are properly checked in and out
Computers and equipment are operationally ready
Assist with other business systems/RBH duties as required

Qualifications

Excellent knowledge of Moodle learning management system
2 years of College program and 2 years related experience or 35 years of experience
Proficient in MS Office (specifically Outlook, Word, Excel & PowerPoint), Adobe Acrobat Pro, Google Docs (specifically Google sheets)
Proficient in the use of Android/IOS/Windows based devices
Experience building adhoc reports using data in MS Ex