Bilingual Field Ebusiness Specialist - Quebec City, Canada - Wolseley

Wolseley

Verified Company

Quebec City, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros

Reporting to the eCommerce Business Partner, this role will provide hands-on eCommerce support for internal stakeholders (Branch Pros, branches, sales) across the Eastern region, with a focus on leveraging their deep understanding of Wolseley's digital offering to encourage utilization and adoption.

They will assist with onboarding activities to ensure that customer introduction to Wolseley Express is seamless.

This role will also lead requirements discussions with internal partners and/or customers to identify and deploy appropriate solutions based on customer need.

What's in it for you?

Regular business hours Monday to Friday
Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting the first day of employment.
Career development and training opportunities
Life insurance, disability and wellness program
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
Paid vacation and sick time and day off on your birthday
Bonus programs that include annual performance and profit sharing
Employee discounts on top brands of plumbing and HVAC/R products
Education reimbursement for employees
Employee referral program

What you will do

Provide operational support to internal stakeholders (Branch Pros, OSRs) regarding eCommerce capabilities and opportunities, to aid in field efforts to drive adoption.
Provide onboarding support with configuration and setup of digital tools (ie. List Creation, Barcode Binders).
Partner with internal stakeholders (Branch Pros, OSRs) to conduct customer needs analysis to determine appropriate digital solutions for implementation (ie. Web, Barcoding, Order Automation, EDI, XML, Punchout, etc.).
Lead solutioning/requirements session for accounts transitioning from manual order entry to integrated System2System (S2S) capabilities and document for IT analysis.
Provide eCommerce Business Partner with regional intel and information in preparation for monthly review meetings with leadership.
Serve as a liaison between eBusiness and the field/sales to reinforce communications pertaining to new site enhancements, live site issues, marketing campaigns, etc.
Collaborate with branch operational staff to ensure consistent Omni-Channel experience, from order entry through fulfillment.
Assist with testing of new functionality enhancements, prerollout to customers, and develop/deliver structured training sessions following launch.
Gather feedback from Branch Pros related to issues and desired enhancements for Wolseley Express and communicate to digital product team accordingly.
Troubleshoot infield issues (site & service failures).
Escalate issues & opportunities to eBusiness management.
Provide backup support to eCommerce Customer Support role, as needed.
Monitor and action Wolseley Express related feedback collected through Medallia surveys and forms, as needed.
Represent eBusiness at customer events such as trade shows and local branch events, as needed.
Responsible for escalating issues & opportunities to eBusiness management

What you will bring

3+ years experience supporting an eCommerce platform
Knowledge of transactional eCommerce best practices, in a B2B environment preferred
Strong verbal and written communication skills (English/French Bilingualism required)
Strong technical skills and experience working with digital solutions
Ability to analyze customer needs and identify appropriate digital solutions
A selfstarter, with strong drive for results and taking action to achieve goals beyond what is required
Exceptional interpersonal skills and teamplaying attitude
Superior critical thinking, problemsolving and analytical skills
Experience with AS400-Syntax an asset
Experience with System2System implementations (ie. EDI, Punchout), an asset
Expert proficiency with Microsoft
Strong verbal and written communication skills
Strong presentation skills with ability to influence branch/sales and customers and handle objections
Proven project management skills and ability to manage multiple priorities, react with urgency and reprioritize as needed
Goes beyond job requirements to seek opportunities and generate idea