Customer Service Representative - Remote, Canada - Teleperformance
Description
Overview:
We are looking for talented customer care specialists, passionate about customers to join our team.
Teleperformance is the world leader in customer experience management.
You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, customer acquisition, analytics, back-office and other specialized services to ensure positive customer experience.
We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.
What we offer:
- Work from the comfort of your home
- Competitive compensation package which includes an additional premium for a second language
- Medical and dental benefits plans, as well as Employee Assistance Program
- Paid Training
- Employee Referral program from $500.00 for every referral hired
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities
Visit our careers page to see more career opportunities and learn about us
Qualifications:
- High School diploma or GED.
- Fluent English required.
- Satisfactory background check.
- Basic Microsoft Windows skills.
- Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
- Strong work ethic with proven dependability.
- Strong verbal and written communication skills.
- Professional and courteous telephone manner.
- Excellent verbal skills; basic writing skills.
- Able to handle routine and repetitive tasks at varying pace.
- Flexibility to work additional hours as needed.
- Maintain acceptable attendance.
Responsibilities:
- Work collaboratively as a team with a goal to achieve a highquality standard.
- Ability to connect with customers through conversations and provide needed support
- Build trusting relationships with customers understanding their needs.
- Proactively offer appropriate solutions that create high customer satisfaction.
- Exercise patience and empathy while resolving customer concerns.
- Adhere to our client's policies, procedures, and industry compliances.
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