Customer Service Representative - Remote, Canada - Guest Supply Canada

Guest Supply Canada

Verified Company

Remote, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role:

The Customer Service Representative (6 Month Contract) provides customer and Territory Managers support with the sales of hotel and operational supplies.

As a front-line service provider to Sysco Guest Supply Canada's customers, you contribute to our success by providing high quality service by processing customer's orders on a scheduled basis and troubleshooting customers concerns with regards to their orders and deliveries.

You will provide information to our customers regarding Sysco Guest Supply Canada's products and services to ensure satisfaction.

Role Responsibilities:

Provide customer with order history information (i.e., item #, quantity, etc.) and pricing.
Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers' inquiries.
Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.

Back Orders

If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item.
Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed.
Prepare and send customer order acknowledgments.
Inform Sales Consultants and customers of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction.
Keep Customer Service Manager informed of any important situations, challenges or problems relating to customers or other concerns.
Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders. Review and process Adjustment Request Form or Return Material Authorization following approval. Review any exceptions to Company's standard shipping policies with management.

Qualifications/Skills:

High School diploma required. College degree preferred.
2 years' Customer Service experience
Call Center experience and order management a plus.
Excellent communication (verbal and written)

Sysco's Values:
Integrity | Excellence | Teamwork | Inclusiveness | Responsibility

Sysco's Vision is to be our customers' most valued and trusted business partner.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.