Trainer - Montréal, Canada - OSL Retail Services Inc

OSL Retail Services Inc

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game.

The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.

And we're on the lookout for talented people who share our vision and values and want to join us in this journey.

OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

The Company:

At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

Our Vision - to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in.

Our Values - Belonging, Collaboration, Responsibility, Passion, Over Achievement, Innovation

About the role:

The
Trainer will be responsible in the facilitation of engaging learning experiences through online and Face to Face training sessions.

With direction from the Manager, Learning and Development, the trainer will be responsible with providing the Field Team with stellar sales skills training leveraging a mix of sales methodologies and processes.

Working Hybrid - Montreal

What you're responsible for:

Delivering key aspects of the new employee onboarding program (online and inperson)
Creating, executing, and maintaining the Training Program
Demonstrate compliance and training excellence through updates and regular reporting
Working with Regional Managers to ensure training and development is thriving in situ and provide feedback and coaching to employees
Collaborating with the Regional Managers in your area to support with regional training assessment, determining needs, and new employee performance execution
Consulting and collaborating with HQ partners on largescale training initiatives
Developing training strategies that maximize engagement, retention, and adoption
Incorporating change management methodologies into training strategies
Supporting and/or lead the training content creation and delivery process
Collaborating with stakeholders to ensure training is integrated into the relevant training programs
Delivering training and trainthetrainers for initiative, program, product education, and cyclical training as needed
Occasionally travelling with employees within your area for ongoing training and coaching
Maintaining a working knowledge of role overview documents for all field roles
Evaluating and reporting on training strengths and opportunities in your region
Supporting in the planning and execution of training strategies
Be an ambassador for our brand, setting an example of training excellence for our staff
Providing ongoing feedback and insight to maximize retail training impact, platforms, and resources

To be successful:

Excellent knowledge of training methods as well as organizational change management expertise
Excellent knowledge of Sales Processes and Skills
Experience in the consumer subscription services industry is an asset (Door to Door sales an asset)
Experience in facilitating groups online using engagement tools (polling, gamification)
Strong working proficiency in Webex, MS Teams, and other online training vehicles
Strong working proficiency in Microsoft Word, Excel and PowerPoint is required
Ability to write effective copy, instructional text, audio scripts/video scripts
Experience with video creation considered an asset

To join our team:

Ability to capture an audience and inspire change (Bilingual an asset)
A Bachelor's Degree in a related field, such as education, organizational development, human resources, business administration, communications, etc. is an asset
2+ years' experience working in training delivery, teaching, coaching and/or facilitation experience
Must possess the ability to proactively build strong relationships within a diverse organization
Must possess exceptional attention to detail and the ability to manage multiple ongoing priorities
Superior organizational and planning skills are required
Excellent communication skills, both written and oral in English (Bilingual is an asset)
Strong capacity of adaptability and creativity
Infectious growth mindset and collaborative excellence on short timeframes
Valid driver's license and ability to travel

What we offer:

A competitive base salary plus bonuses and other perks
Vacation plus additional flex days
Comprehensive benefits
Training and development opportunities to grow your career with one of Canada's Best Managed Compan