Program Associate - Victoria, Canada - Royal Roads University

Royal Roads University

Verified Company

Victoria, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Program Associate is a key member of the Master of Global Management program team providing day-to-day administrative and operational support in a dynamic environment with multiple priorities.

Under the direction of the MGM Program Manager, the role has a strong orientation toward customer service, projects and cross-functional teamwork, and presents a positive and professional image while employing the University's values (Caring, Creative, and Courageous).

As a primary point of contact on non-academic matters, this position is integral to optimizing the student experience by providing multi-faceted support for the duration of their program at RRU.

The position may support programs delivered in an on-campus, online, or blended format.

Job Requirements
Postsecondary certificate or diploma in office administration or business
Minimum three years of recent administrative support experience. Note, an equivalent combination of education and experience may be considered
Experience working with diverse populations in a multicultural environment
Excellent verbal and written communication skills
Intermediate to advanced ability to use MS Office software (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
Ability and willingness to become proficient with university's systems and software, e

g:
Moodle, Agresso Student, etc., and virtual video communication systems, e

g:
Zoom, Teams, Skype, etc.

Strong analytical, criticalthinking, conflict resolution, and teamwork skills
Commitment to service excellence when interacting with all internal and external clients
Demonstrated attention to detail with a high level of accuracy
Demonstrated selfstarter who is able to plan, coordinate, prioritize and support complex projects and events using effective timemanagement and creative problemsolving skills
Demonstrated ability to work with mínimal supervision, take initiative where and when appropriate, and work well under pressure
Additional Information