Service Representative - Prince Albert, Canada - SaskTel

SaskTel
SaskTel
Verified Company
Prince Albert, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Service Representative (Prince Albert SaskTel Store)

Location:
Prince Albert, Saskatchewan


Number of Positions:1 Casual part-time


Salary:
$25.33/hour (Base salary plus an opportunity to earn a yearly sales incentive commission of $6,944)


Closing Date:
January 2, 2023


Position Overview
As a Service Representative you will sell all types of products and services in our Prince Albert SaskTel Stores.

Your goal is to offer a positive customer experience by identifying the customer's needs and requirements, recommending solutions to benefit the customer and finalizing the sale.

You will be responsible for handling a variety of customer inquiries and you must be comfortable working in an environment that has a strong sales focus.


Key Responsibilities

  • Persuasively promotes the sale of products and/or services in a competitive environment in order to meet sales targets.
  • Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
  • Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
  • Develops and maintains a knowledge of SaskTel's products, services, systems, and pricing options.
  • Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
  • Arranges customer security deposits, and handles cash and payments.
  • Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
  • Participates in sales campaigns and retention activities on an initiated and/or demand basis.
  • Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.

Qualifications

  • Previous sales experience and a proven sales track record.
  • Excellent communication skills and the ability to deal effectively with others.
  • Knowledge of SaskTel's products and services.
  • Demonstrated ability to perform multiple tasks.
  • Keyboarding skills of 20 WPM.
  • Analytical, problem solving and decisionmaking skills.
  • Ability to plan and organize in a selfdirected and public environment
  • Ability to work under continual pressure and demonstrate the flexibility to work in a constantly changing environment.
  • Successful completion of prescribed training courses.

Testing Information for the Position

  • Our online test is administered through our testing company called SHL. This is a multiple choice test that is used to measure your sales ability and customer service skills. Please take note that some sections are timed.
  • During the interview you will be asked to complete a face to face sales simulation with the hiring managers. More details will be provided to you about this step of the process.
  • Recent, workplace supervisory references will be a requirement before coming to an interview so please have references available for us to contact.
  • If you are offered a position at SaskTel, we will require an acceptable criminal record check.

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