Customer Success Account Manager - Canada - imagine

Description

io's mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale.

To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity.

We are working to scale our 3D technology with generative AI models and easy-to-adopt UX, so brands, retailers, and individuals are empowered to generate visual content using 3D.

Our Product Video -
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Account Manager / Customer Success Manager


Job Location:
US/Canada (Remote)


Job Type:
Full-Time

Pay: 80,000 CAD to 1,00,000 CAD


Start Date:

ASAP

As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements.

An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement.

To be successful in this role, you should have at least four years of client services experience that include leading and growing a team through establishing process, procedure, and KPIs.

Lead a growing, global customer service team
Define and track performance metrics for customer success
Create internal systems and procedures to manage growth
Work with sales team to deliver maximum customer retention and revenue
Upsell services to existing clients
Prepare reports on account status
4+ years of client service experience required
~2+ years of management experience required
~ Experience growing and scaling a customer success team required
~ Experience building new operational processes required
~ Experience driving customer experience strategy development required

Our core values include taking ownership "own it", keep growing, learning and evolving,work-life balance, and always helping and elevating others