Member Service Representative - Thorold, Canada - CAA Niagara

CAA Niagara

Verified Company

Thorold, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Start Your Next Journey Here

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community.

For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 149,000 members across Niagara, allowing us to focus on earning your continued trust, every day

COVID-19

VACCINATION EMPLOYMENT REQUIREMENT:

As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (of all strains) against COVID-19.

Proof of vaccination is to be provided upon offer of employment.

Why Join CAA Niagara?

At CAA Niagara, we offer a great total rewards package that includes:

100% employer-paid premiums for health, dental, vision, life insurance, travel insurance
Online Healthcare and Nurse Navigation Support
Defined Contribution Registered Pension Plan
Growth/Training and Development opportunities
Give Where You Live Program (Community Volunteer Opportunities)
Green / Wellness Reimbursement Program
A focus on your Health & Wellbeing: With paid personal hours & programs designed to encourage individual wellness
Manysocial events, committees to join, opportunities to participate and feel the CAA Niagara pride

The Member Service Representative (MSR) is the first point of contact in our branch locations and is a true ambassador of our products and services.

The MSR excels at building relationships with our members by treating them like family and ensuring they receive the best in customer service.

The MSR is responsible for providing information and selling many of our products and services including but not limited to Roadside Assistance Memberships, Out of Province Medical Insurance, hotel bookings and car rentals, maps and tour books, and attraction tickets.

MAIN RESPONSIBILITES:

Greet members upon arrival to branch or via telephone
Act as an ambassador for CAA Niagara, building relationships and focus on providing exceptional service to all visitors
Provide information to visitors or inbound callers on membership services, including but not limited to joining and renewing memberships, savings partners, insurance products, auto touring, hotels, group tours and travel services, rewards and CAA Niagara events
Collect member information and accurately enter into appropiate systems
Conduct outbound calling as required for membership matters
Complete opening and closing duties, including prepping work area, closing point of sale/ cash drawer
Provide information on and sell out of province medical insurance, adhering to all regulations and processes
Ensure overall office cleaniness
Participate in ongoing training to expand skill set
File, sort and stock brochures, maps and other paperwork as needed
Other duties as assigned

TO BE SERIOUSLY CONSIDERED, PLEASE HAVE THE FOLLOWING WITH REGARD TO:

2+ years Customer Service Experience
Strong computer literary with proficient experience with Microsoft Office Suite and multiple systems
Strong focus is on membercentric customer service
Excellent interpersonal and communication skills
Ability to work under pressure and adaptable to change
Excellent problem solving and troubleshooting skills
Excellent attention to detail

WORKING CONDITIONS: