Computer Operator - Edmonton, Canada - CWB Financial Group

CWB Financial Group

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At

CWB
, we strive to build value for the people who choose us every day: our people, our clients and our investors

We do this by:

Putting people first and building relationships with intention
Seeking out and embracing new ideas
Believing that how we do things is as important as what we do

Role Specifications

Everyday flexibility. Hybrid work environments. Collaborative connection.

CWB Corporate

Put a new _spin _on your banking career

The overwhelming majority of our employees say
CWB is a Great Place to Work_

We're different from the big banks in _the way_ we engage our employees - caring, responsive, and armed with an obsession for growing talent.

Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

Our employees love
CWB. You'll love it here too._

The opportunity

This position is part of a shift rotation team and is responsible for the execution and monitoring of daily banking system processes, the timely production and distribution of reports, ensuring scheduled and ad-hoc daily tasks have been completed as required, daily prep of close of business requirements are completed, run sheets are updated accordingly, overnight running and monitoring of the close of business tasks, and providing first line of incident identification relative to critical production processing services

Areas of focus

CLIENT PILLAR- Provide on-call after-hours operational support for critical production processing services.- Assist in the development of operational guidelines and procedures for the daily tasks and overnight close of business processing.- Execute the testing, implementation, and coordination required for successful project delivery.

SUPPORT PILLAR- Identify opportunities for process improvement through automation techniques including the use of CrushFTP, PowerShell and GAMMA.- Ensure timely processing of Close of Business activities- Actively monitor processes and handle escalation of issues encountered during processing.- Ensure deliverables with 3rd party vendors are completed in a timely fashion.- Set up and verification of batch processing templates for overnight processing.- Verify that all processes from the previous shift operator have been completed and manage any outstanding issues.- Escalate Incidents as they arise to ensure appropriate Management awareness and understanding.- Ensure that all production incidents and anticipated changes are properly captured leveraging ServiceNow and established change management process.- Coordinate and schedule GAMMA release package implementation- Provide support for
CWB's ATMs and Pin Pads including coordinating with stakeholders to resolve issues, facilitate with installation and track each lifecycle.

PEOPLE PILLAR- Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings- Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel- Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment- Accept responsibility and accountability for actions and results- Make decisions guided by common sense and sound business judgement- Prepare and regularly review annual goals and career development plan with manager/supervisor- Promote cooperation and commitment within the
CWB Group towards the attainment of common goals enabling productive group interactions.

Successful incumbent

Education- College diploma or a university degree or a minimum of 3 years of equivalent experience.- ITIL Foundation Version 3 or 4 certification is an asset

Professional Experience PowerShell scripting- CrushFTP job management- Terminal Session and command line- Familiarity with ITSM\ITIL methodology and practices

Personal Competencies- Strong communication and interpersonal skills.- Knowledge of approaches, tools and techniques for production processing with a focus on stakeholder dependencies.- Ability to use critical judgement to make decisions and solve problems involving various levels of complexity, ambiguity and risk.- Strong organizational skills with an ability to effectively prioritize.- Good analytical skills and a strong attention to detail.

Why work with us?

Your success is our obsession And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work in 2023 as one of Canada's top 50 Best Workplaces & recipient of Waterston Human Capital's Most Admired Corporate Culture 202- Wellness matters_.

We offer an award-winning benefits package that includes: