Knuckle Boom Crane Service Managerhybrid - Niagara Falls, Canada - PALFINGER

PALFINGER
PALFINGER
Verified Company
Niagara Falls, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description
The PALFINGER values of People, Entrepreneurship, Respect and Learning are more than words. We strive daily to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, can harness their passion, drive and motivation to make a significant impact


As an international group, PALFINGER offers its customers around the world hydraulic lifting solutions at the interfaces of the transport chain.

At the moment, PALFINGER operates business in 16 sectors:

loader cranes, EPSILON timber and recycling cranes, marine cranes, davit systems, winches and offshore equipment, offshore cranes, boats, wind cranes, hooklifts, access platforms, tail lifts, passenger lifts, mobile cranes, truck bodies, railway systems, and truck-mounted forklifts as well as attachments and equipment for increasing crane efficiency.

As a member of the
PALFINGER North America Region, PALFINGER continuously pursues our vision of being the preferred provider of truck equipment throughout North and Latin America.


Job Summary:


Primary Responsibilities:


  • Interfacing and supporting other departments within the organization (e.g., Sales, Spare Parts, Service, Network Development, etc.)
  • Interface and provide feedback to the operations department on issues from the market
  • Regular onsite service visits with dealers and service partners
  • Travel for onsite service partner support, repairs and troubleshooting
  • Provide basic service training (PALFINGER University) to our dealers and service partners
  • Builds sustainable and good working relationships with our dealers, and service partners
  • Follow up with dealers and service partners on key service issues
  • Liaison with design contacts in Europe to report issues and work together to help resolve market service issues
  • Work closely with training staff to provide feedback on market service issues
  • Planned service visits to dealers and service partners in a support role
  • Support similar product lines (e.g., T&R) with aftersales service support as a backup role

Qualifications:


  • 5+ years of experience in the areas of mechanical, hydraulic and electrical systems
  • Technical training and education in mechanical, electrical, or hydraulics would be an asset
  • Experience working with PALFINGER Knuckle Boom Cranes would be an asset
  • Strong technical knowledge with the ability to read and understand technical specifications, diagrams, and installation manuals
  • Ability and willingness to travel within the Region of North America and to PALFINGER headquarters in Europe
  • Must be well organized, a selfstarter and a careerminded individual
  • Excellent customer service skills are a must
  • Strong computer skills and proficiency in MS Office products
  • Ability to work an entire shift in an office, hot and/or cold industrial manufacturing environments
  • Ability to stand, walk, climb, balance, kneel, crouch, crawl and sit
  • Ability to use hands/fingers to feel or handle equipment/tools
  • A second language skill (German, Spanish, or French) could be an asset

What We Offer:


  • Competitive compensation and performance rewards
  • A comprehensive benefits package with flexible options
  • Opportunity for continuous learning and career growth
  • An environment of respect, integrity, openness, inclusion and support
  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class._
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