Recovery Coordinator - Saint John, Canada - Irving Oil

Irving Oil

Verified Company

Saint John, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Job Title

Recovery Coordinator (Hybrid Opportunity)

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships.

With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities.

Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do.

At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect.

Together, we will support our corporate strategy, high standards and the communities where we live and work.

Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter.

That's why we're dedicated to investing in our employees' potential, so that they can reach their career goals.

Job Description:

The Recovery Coordinator works with both internal and external stakeholders to support the coordination and execution of initiatives in Order to Cash to maximize the recovery of funds on delinquent customer accounts across multiple business lines.

This activity would be best executed via thorough documentation, follow ups and adherence to policy in the collections space.

What we offer:

Competitive salary, bonus, and pension plan
Flexible benefits, including a Health Spending Account
Hybrid Work Opportunity flexible work model that supports a blend of inoffice and remote
Wellness support, including annual wellness allowance and paid personal care days
Paid vacation and vacation purchasing
Personal and professional development opportunities
Named one of Canada's Top 100 Employers for six consecutive years

Your roles and responsibilities:

Support the Collections and Granting teams to assess probability of collection for accounts in a recovery status and report on success rates.
Contact customers for payment arrangements which can include recommending alternatives to consumer proposals and bankruptcies.
Follow applicable processes to assign nonrecoverable accounts to collection agencies and small claims courts as required.
Support Recovery Manager by coordinating and managing workflows and exception requests while escalating any concerns.
Monitor the recovery portfolio to ensure customers adhere to their agreed repayment arrangements and that these arrangements meet the company's policies and procedures.
Manage abandoned credits process including review and timely return of funds to customers and filing for US accounts.
Reconcile the recovery portfolio monthly to ensure amounts owing and fees paid to third parties are accurate.
Share recommendations on approach as it relates to special/larger bad debt accounts or suspected fraud investigations.
Support the development and implementation of credit recovery related policies and procedures.
Represent the company in Small Claims action as required.

Professional skills

Needs to work independently with discretion to complete own analysis of problematic account issues.
Conducts independent analysis and assessments to resolve strategic issues.
Organized integrates information from multiple sources to enable more efficient processes.
Excellent written/oral communication skills able to speak with Senior Leadership / assist OTC Management with bad debt reporting.
Reviews and communicates decisions on bad debt with a rationale that can be understood and explained to external audiences.

Travel

Minimal travel may be required

Education and experience

Minimum 35 years collection experience.
Postsecondary education/equivalent with practical experience.

LI-Hybrid

Job Requirements - Work Experience

Finance

Job Requirements - Education

Master of Business Administration:
Administration

Location

Saint John, NB