Customer Care Representative, Aaa - Winnipeg, Canada - Bell Canada

Bell Canada

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 408485

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

Role:

The Customer Care Representative will be the first point of contact for all customer matters and inquiries which includes, but is not limited to, responding to all customer questions related to billing, contract renewals, account changes, and other customer service related issues.

The Customer Care Representative must stay abreast of all products and services, corporate and customer policies to ensure accurate information is available to best serve all customers.

Responsibilities:

Respond to all frontline initial customer inquiries and issues and try to ensure a first response resolution
Escalate customer issues that require more indepth assistance to the appropriate internal party and execute timely followups
Participate in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on all products and services to effectively support new and existing customers
Concisely record all issues and resolutions into client relationship software
Perform to meet and exceed all monthly performance metrics (Quality, Dependability, and Productivity)
Engage in monthly performance review/coaching sessions with Customer Care Manager

Education / Experience:

High School Diploma with equivalent work experience
Post-Secondary Education, preferred
Past experience in a customer care environment, valuable
Proficient with MS Office Suite (Word, Excel, Outlook, etc.)

Competency Requirements:

Excellent communication (both written and verbal) skills
Strong probing and problemsolving skills to work with customers to provide the best resolution possible
Ability to work independently and under close supervision
Able to build valueadded relationships over the phone with customers quickly
Solid team player, willing to assist when required
Aptitude to multitask
Capable of working in a fastpaced environment

referral

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Application Deadline: 02/28/2023

Position Type:
Non Management

Position Level:
Non Management

Job Status:
Regular - Full Time

Flexible work profile:
Full-time in office (meaning that you will be required to perform your work on-site)

Job Location:
Canada : Manitoba : Winnipeg

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, MB, Winnipeg

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