CRM Techincal Lead - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
CRM Techincal Lead - Microsoft Dynamics

What is the opportunity?

In this role, you will work in close coordination with the team to develop, execute and deliver on all Customer Relationship Management (CRM) initiatives and enhancements.

In addition, you will plan, track and achieve against goals and objectives to improve operational effectiveness and create sustainable value creation for the CRM user base.

What will you do?

Determines what Microsoft Dynamics Developments bring value to Investor Services.
Design Solutions working with T&O and other partners based on business requirements.
Oversees Microsoft Dynamics support, testing, and releases
Execution of solution configuration and development
Work with teams to develop business requirements acting as SME providing guidance to ensure optimal efficiency of proposed solutions.
Work with members of Client Success, Business Development and Client Operations teams to ensure that the initiatives and projects being delivered are of a high standard and quality
Leads business issue support and resolution
Develop close working relationship with Microsoft team
Enhance and streamline our businesses processes across our platform to be more responsive to immediate business needs
Business Case estimation and oversight of costs.

What do you need to succeed?

Must-have

Strong knowledge of Microsoft Dynamics / CRM products
Understanding of landscape of CRM solutions
Strong team player and ability to coordinate multiple initiatives across a global business with a solutionoriented mindset
Strong communication skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
Opportunity to obtain handson experience throughout your role
Working with an exciting, closeknit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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