Customer Service Assistant - Toronto, Canada - Savaria

Savaria

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities Include:

Answering all incoming calls and directly handling service inquiries with effective trouble shooting of issues and next steps
Working well with team members to book service, order and price parts, communicate accurately and in a timely fashion to the customer
Enter all data correctly for inquiries and organize daily, weekly and monthly routines
Provide support to remote offices for administrative tasks, warranty registration and paperwork
Organize, dispatch and follow up for deliveries and receiving
Communicate with internal team members and customers in a pleasant and trustworthy manner at all times
Greet walkin customers warmly and professionally, supporting the sales team as needed
Work the service technicians to organize and manage maintenance and repair calendars
Work with suppliers to secure pricing and shipment information
Support the operations team with administrative tasks, filing, reports and metrics
Provide handson support for showroom tidiness, marketing materials organization and waiting room areas

Required Skills/Education

College diploma and 2 years full time work experience in customer service or administrative support
Enthusiastic, positive personality who likes to play on a team
Microsoft Office/ Google sheets proficient
Excel especially
Quickbooks experience a big asset
Technology savvy able to use cloud systems, reduce use of paper for more efficient processes
Exceptional English communication skills verbal and written
Able to stay calm and focused in a face paced environment, or with customer complaints/problem resolution

LOCAL CANDIDATES ONLY, must be legally able to work in Canada

5 days a week on site only, this position is not hybrid.

You should OWN a car for this position to commute to the office in north Etobicoke.

Salary:
$50,000.00-$55,000.00 per year

Benefits: