IT Support Specialist - Simcoe, Canada - Norfolk General Hospital

Norfolk General Hospital

Verified Company

Simcoe, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
IT Support Specialist***
Position Status:Full Time

Rate of Pay:
$ $32.34

Posting No: 24-84

Posting Date:
May 15, 2024

Deadline to Apply:
May 22,

Internal Applicants External Applicants:
Until Filled

About the Position
Reporting to the IT Manager, the IT Support Specialist assumes responsibility for assisting hospital system
users, employing a blend of technical expertise and interpersonal skills. This role involves operating the help
desk system, offering proficient and customer-centric service, predicting incident trends, and coordinating with
various teams within the department.

**Duties and responsibilities
accurately document work using the IT Department ticketing system.

Maintain comprehensive documentation and track workload to support daily IT operations.

patient care priorities.

Communicate IT processes and solutions effectively to end users, including education on technology

usage where to find user manuals.

and in-person.

Work independently while remaining adaptable and collaborative within the team.
Participate in afterhours oncall support rotation.
Contribute to the internal knowledge base by documenting fixes, procedures, and howto guides.

deployments, and routine updates.

Contribute to support team reports on known issues and trends, offering actionable suggestions for

resolution at department meetings.

Collaborate with thirdparty support as necessary.
Foster a culture of teaching and learning to enhance organizational efficiency and skills development.
Other duties/projects as required
Ability to travel between sites (approximately 30 km).
Capability to lift/move equipment up to 50lbs.
Valid driver's license and reliable transportation.

Proficiency in:

Ticketing systems based on ITIL framework and customer service best practices.
Creating accounts and ensuring proper documentation completion.
Active Directory and Windows RSAT tools.
Microsoft Office365 and Azure.
Asset management, inventory maintenance, and labeling.
PC imaging, deployment, and peripheral connection with emphasis on cable management.
Printer deployment services.
Remote Desktop and Remote Access tools.
Event Viewer and other logging tools for issue investigation.
VoIP and digital phone technology, including handset configurations and moves.
Understanding of:
MDM deployment and endpoint management software.
Windows Server 2016, 2019, 202
Network hardware and cabling.
Cybersecurity fundamentals.

Requirements:

A 2year College Diploma with Professional Certificate in an IT related discipline or equivalent.
CompTIA A+ certification or equivalent training.
2 years of relevant IT support experience.
Reside within a 50 km radius of Simcoe, ON.
Healthcare IT experience strongly preferred.
Strong attention to detail and documentation skills.
Ability to multitask efficiently in a fastpaced environment.
Selfdisciplined with flexibility in adapting to changes.
Positive attitude towards collaboration and change.
Willingness to work onsite in a hospital setting and adhere to confidentiality policies.
Availability for afterhours oncall rotation, including evenings, nights, and weekends.

Hours of Work:
Monday to Friday, 8:30-4:30

About Us
Located in Simcoe, Ontario, Norfolk General Hospital provides exceptional healthcare to a municipality of

approximately 69,000 people. Our area of focus provides a continuum of service throughout the life span of

the people we serve including Emergency, Critical Care, Obstetrics, Medicine, Surgery, and Complex

Continuing Care. Employing approximately 550 highly skilled and dedicated employees, Norfolk General

Hospital continues to be a full service 106-bed hospital with round the clock on-call coverage of Specialists in

Surgery, Anesthesia, Internal Medicine, and Obstetrics, as well as on-site 24 hour per day medical coverage.

Simcoe is less than one hour away from most major centers, including Hamilton and London, and only 90

minutes from the Greater Toronto Area. Situated in Norfolk County (Ontario's South Coast), Simcoe is not far

from Lake Erie and the 88 miles of shoreline that includes long stretches of sandy beach.

Interested applicants must submit a current cover letter and resume to the Human Resources Department by

In order to ensure equal opportunities during the recruitment and selection process, Norfolk General Hospital and Norfolk

Hospital Nursing Home provides accommodations for applicants with disabilities, upon request.

Norfolk General Hospital and Norfolk Hospital Nursing Home thanks all applicants for their interest. Please note that only

those applicants selected for an interview will be contacted.