Donor Relations Coordinator - Burlington, Canada - Islamic Relief Canada

Islamic Relief Canada

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Donor Relations Coordinator

Status: 1-Year Contract

Positions: 3

Location:
Burlington, ON (Hybrid) - Required to come into office 2 days a week

Department:
Donor Relations

Essential Duties and Responsibilities:

Donor Retention/ Customer Service

Process donors donations, refunds accurately and efficiently, adhering to established procedures and timelines.
Strive to meet or exceed individual and team performance metrics, including response time and donor satisfaction ratings

Collaborate with internal teams, such as Finance, Technical Support, and Fundraising, to respond to donors' inquiries and requests, provide timely resolutions, and ensure a seamless donor experience.

Contribute to various campaigns through processing donations on different platforms

Orphan Sponsorship

Assist with the orphan sponsorship program as required
Respond to donor inquiries about their orphan sponsorship
Position also includes any ad hoc tasks assigned by the donor relations manager.

Qualifications and Requirements:

1-2 years of experience related to customer service and data management
Post-Secondary Education; University degree preferred
Proficiency in MS Excel is an asset
Proficiency with Gmail and select add-ons (mail merge)
Proficient (oral and written) in English and French (preferably)
Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set
Strong problem-solving and critical-thinking skills to assess donors' needs and provide effective solutions.
Patience, empathy, and a donor-centric mindset to handle challenging or upset donors with professionalism and composure.
Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision

Positive attitude, willingness to learn, and a team-oriented approach to collaborate with colleagues and contribute to a positive work environment.

Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking
Works well independently and in a team environment with a diverse group of people
Basic mathematical skills required
Self-motivated, takes initiative and has the ability to follow instructions
Experience with Raiser's Edge is an asset; ability to learn new databases quickly
Must be eligible to work in Canada
Available to work flexible hours, additional as required