Can: Reservationist - Barrie, Canada - MV Transportation

MV Transportation
MV Transportation
Verified Company
Barrie, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Overview:


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About MVT:

MVT Canadian Bus, Inc.

proudly operates the
Barrie Transit conventional, specialized and on-demand transit service for the City of Barrie from a $22M state of the art facility as part of a 20-year operating contract which commenced in 2015.

We are committed to being a company that makes a difference in people's lives by inspring our employees, treating our customers s part of the famiy, and making our communities even better places to live.


Position Summary:

Our Barrie Transit team is seeking a
Full-Time Contract Reservationist. The Reservationist will be responsible for the accurate booking of specialized transit service trips.

The Reservationist also makes scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimizing service disruptions as a result of vehicle/operator availability and/or emergency situations.


Responsibilities:


Key Responsibilities & Accountabilities:


The following is not intended to be a comprehensive list of the essential functions of the Reservationist position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position.

The Reservationist must be able to perform the following tasks, among others:


  • Answers passenger calls in a prompt and professional manner while ensuring mínimal hold times
  • Records necessary trip information and performs initial trip assignment using transit scheduling software
  • Negotiates trip times where necessary or appropriate and performs system trip edit as required
  • Processes and communicates passenger cancellations or schedule changes in a timely manner to transit operators
  • Reschedules trips when necessary in the event of operator or vehicle shortages, vehicle malfunction, traffic, or
- emergency situations and in consideration of project work scheduling policies

  • Assigns willcall and same day trips to available and appropriate vehicles in order to ensure ontime performance, minimize wait and ride times and to maintain system productivity
  • Provides assistance to passengers in using the service as well as when inquiring about individual trip status
  • Provides system information for current and new passengers as well as for potential passengers on accessing the transportation service
  • Maintains up to date passenger records in system, making necessary changes in status, client contact information, fare/rider type or other important field entries
  • Assigns work, vehicles and onboard equipment to operators and maintain checkout logs
  • Assigns standby or extra board operators in the event of operator absences, increased service volumes or in
- order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations

  • Reviews pretrip inspections and reassign vehicles as necessary for safety defects and out of service conditions
  • Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs
  • Secures all equipment issued to operators at pull out upon checkin
  • Maintains twoway communication with operators, providing information on customers, cancellations, and directional assistance where necessary
  • Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
  • Reconciles trip manifests and fares collected by operators upon checkin
  • Reviews posttrip inspections and communicate potential problems to maintenance staff
  • Collects any lost and found articles and catalog, attempt to contact appropriate passengers where possible
  • Communicates effectively with operations staff regarding scheduling or passenger issues
  • Prepares, verifies, and reviews staff schedules and work records for payroll purposes
  • Maintains attendance log for operators and other appropriate staff
  • Documents accurately and appropriately daily events related to service
  • Maintains scheduling and performance data in the event of realtime operations
  • Maintains accurate records and monthly reports and corresponding filing systems
  • Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public or to employeesatlarge.
  • Supports other departments (e.g. Maintenance, Operations, Human Resources, Health & Safety) with various duties including special projects and providing backup when required
  • Maintains a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
  • Demonstrates consistent attendance and punctuality in compliance with the company attendance policy
  • All other duties as assigned

Working Conditions:

The
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