Product Support Representative - Montréal, Canada - UKG (Ultimate Kronos Group)

UKG (Ultimate Kronos Group)

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description & Qualifications:

Description

The Product Support Representative is responsible for building a strong working relationship with the customer base. Support is provided primarily by telephone and internet connectivity via Salesforce.

The role will entail being part of a team that plays a key role in supporting our award-winning UltiPro Payroll, Core, and HR solutions.

The Product Support Representative will be providing in-depth analysis and timely resolutions/workarounds for customer issues. This role requires sharp analysis, problem determination, and troubleshooting skills.

Primary/Essential Duties and Key Responsibilities:

Work as a first point of customer contact for a team servicing Payroll, Core, and HR specific customer requests
Acquire and expand knowledge of product offerings, support policies and methods of support delivery
Provide excellent customer service skills with a proactive approach for customer satisfaction
Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms

Qualifications:

Required Qualifications:

13+ years customer service experience
Confidence and strong leadership abilities
Strong verbal and written communication skills with demonstrated ability to communicate effectively.
Ability to set and manage customer expectations
Effective collaboration and time management skills
Ability to multitask; can prioritize and juggle many tasks or projects at once
Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
Highly motivated and team oriented

Preferred Qualifications:

Experience with HR/Payroll preferred

Experience, Education, Certification, License and Training:

BS/BA preferred or equivalent work experience
Certification in the Payroll/HR industry preferred
FPC Certification preferred
1 year commitment to the Product Support Representative role

Physical Requirements:

No physical requirements other than sitting at a desk and computer the majority of the day.

Travel Requirements:

None

Disclaimer:

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed.

It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job.

Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

LI-Hybrid

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.

All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.